Linda Navor
Wilmington
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Home Delivery Meals Coordinator
YMCA of Greater Metropolitan Los Angeles
Torrance
08.2023 - Current
- Facilitated communication between departments to enhance program collaboration.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Patient Service Technician (PST)
Providence Health & Services
Torrance
11.2001 - 04.2017
- Ordering supplies
- Answering Phones
- Admitted a patient to the unit
- Cleaning equipment
- Stocking and rotation or supplies
- Organization of materials, supplies and equipment
- Answered patient questions and fielded complaints to resolve issues.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Assisted in inventory management of tools and replacement parts.
- Implemented best practices for equipment usage and safety compliance.
Medical Assistant
Dr. Rita Tenenbaum MD
Redondo Beach
04.2009 - 03.2014
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
Security Guard
Staff Pro Inc
Los Alamitos
03.2006 - 09.2009
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Protected entrances by scanning individuals and bags via manual checks.
- Protect area assigned to and reassuring event goers are safe.
- Guarded restricted areas to prevent unauthorized entry.
Education
Medical Assistant Certification -
Southern California Regional Occupation Center
Torrance, CA06.2004
Some College (No Degree) - Nursing Assistance
Los Angeles Harbor College
Wilmington, CASkills
- Patient interviewing skills
- Appointment confirmation
- Recording histories
- Communication and interview with participants for program provided
- Customer service
- Time management
- Document control
- Ordering supplies in a timely manner
Certification
- CPR Certificate
- ServSafe Certificate
References
References available upon request.
Timeline
Home Delivery Meals Coordinator
YMCA of Greater Metropolitan Los Angeles
08.2023 - Current
Medical Assistant
Dr. Rita Tenenbaum MD
04.2009 - 03.2014
Security Guard
Staff Pro Inc
03.2006 - 09.2009
Patient Service Technician (PST)
Providence Health & Services
11.2001 - 04.2017
Medical Assistant Certification -
Southern California Regional Occupation Center
Some College (No Degree) - Nursing Assistance
Los Angeles Harbor College