Linda Mutwol
Edmonton,AB
Summary
Experienced professional with a proven track record in effectively managing community residential services programs. Prioritizing team collaboration and delivering tangible results, consistently demonstrating adaptability to evolving needs and unwavering reliability. Skill set includes project management, client relations, and staff development. Successfully worked with a diverse range of stakeholders to achieve common goals through a collaborative approach.
Overview
13
13
years of professional experience
Work History
Program Manager of Residential Services
Baraka House, LLC
02.2019 - 09.2023
- Conducted initial screenings, intakes and needs assessments to help organize community-based services.
- Collaborated with a multidisciplinary team of mental health case managers, physicians and disability workers to develop and implement treatment plans, with quarterly reviews.
- Provided leadership, guidance and support to staff members.
- Boosted staff productivity by providing continuous training and development opportunities.
- Established strong relationships with community partners, expanding the reach of residential services.
- Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
Specialist
Arizona Department of Child Safety
01.2018 - 01.2019
- Addressed legal issues, assisting with hearings and providing testimony to inform custody arrangements.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Identified appropriate community resources and provided referrals for services.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Updated documents and maintained permanent records.
Volunteer
Feed the babies
04.2015 - 10.2015
- Utilized knowledge of community resources to refer clients to appropriate sources.
- Assisted with and organized programs, events and activities to drive outreach initiatives.
- Performed wide range of administrative, analytical and support duties and functions relating to various aspects of organization.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Program Coordinator
Baraka House, LLC
01.2011 - 04.2015
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff fostering a knowledgeable and cohesive team environment.
Education
Master of Arts - Global Affairs And Management
Thunderbird School of Global Management
Glendale, AZ12.2010
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ12.2008
Skills
- Effective Problem Solving
- Training & Development
- Client Evaluation & Assessment
- Collaborative Team Engagement
- Regulatory Compliance
- Staff Performance Assessments
- Stakeholder Engagement
- Excellent Communication
- Policy Implementation
- Cross-cultural Communication
Languages
Swahili
Native/ Bilingual
English
Native or Bilingual
Timeline
Program Manager of Residential Services
Baraka House, LLC
02.2019 - 09.2023
Specialist
Arizona Department of Child Safety
01.2018 - 01.2019
Volunteer
Feed the babies
04.2015 - 10.2015
Program Coordinator
Baraka House, LLC
01.2011 - 04.2015
Master of Arts - Global Affairs And Management
Thunderbird School of Global Management
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
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