Linda Matthewson
Edmonton,AB
Summary
Dynamic professional with a proven track record at Pet Smart Canada, excelling in team management and customer relationships. Successfully launched promotional campaigns, driving sales growth, while mentoring staff to enhance performance. Skilled in payroll management and fostering a culture of continuous improvement, ensuring operational excellence and customer loyalty.
Retail professional with comprehensive experience in store operations and leadership support. Adept at streamlining processes and driving team performance to achieve store goals. Known for strong interpersonal skills and adaptability in dynamic retail environments.
Overview
21
21
years of professional experience
Work History
Assistant Store Leader
Pet Smart Canada
03.2014 - 04.2025
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Supervised 17 Associates
- Supervised payroll corrections for accuracy and duplications.
- Created staff schedules, approved requested time off and updated reports.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
- Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
Divisional Sales Manager
Staples Canada
03.2004 - 03.2014
- Developed and executed targeted marketing campaigns for increased brand visibility and customer acquisition.
- Mentored junior staff members, fostering a positive work environment that encouraged professional development and career advancement.
- Increased client retention rates by addressing customer concerns promptly and providing exceptional after-sales support services regularly.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Skills
- Customer relationships
- Store operations
- Health and safety
- Team management
- Recruiting and hiring
- Employee scheduling
- Customer service
- Team building and leadership
- Store opening and closing
- Payroll management
- Bank and safe deposits
- Supply ordering
Timeline
Assistant Store Leader
Pet Smart Canada
03.2014 - 04.2025
Divisional Sales Manager
Staples Canada
03.2004 - 03.2014
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