Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Linda Matheson

Kitchener

Summary

Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.

Overview

19
19
years of professional experience

Work History

Customer Service

The Right Stop Coffee Shop
08.2023 - 01.2025
  • Provided outstanding customer service.
  • Delivered exceptional customer service by addressing inquiries promptly and professionally.
  • Delivered exceptional customer service, addressing concerns and providing product recommendations.
  • Assisted stock workers and customer service agents throughout shifts.
  • Provided exceptional customer service, fostering long-term relationships and repeat business.

Postal Manager

Shoppers Drug Mart
10.2005 - 07.2023
  • Facilitated smooth transitions during organizational changes by maintaining clear communication channels between management and staff.
  • Managed and trained postal staff, resulting in increased productivity and improved employee morale.
  • Fostered a positive work environment that encouraged collaboration, teamwork, and open communication among staff members.
  • Ensured accurate and secure mail handling through meticulous attention to detail and adherence to proper protocols.
  • Supported employees'' professional growth by providing ongoing training opportunities and constructive feedback.

Education

High School Diploma -

St. Louis Adult Learning Center
Kitchener, ON

Skills

  • Excellent customer service skills
  • Friendly customer service

Languages

English

Timeline

Customer Service

The Right Stop Coffee Shop
08.2023 - 01.2025

Postal Manager

Shoppers Drug Mart
10.2005 - 07.2023

High School Diploma -

St. Louis Adult Learning Center

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Linda Matheson