Linda Koiyoth
SACRAMENTO
Summary
Medical Office Lead with over 10 years of experience in medical office settings.
Dedicated professional with over 15 years in medical administration, referrrals coordibator, skilled in team collaboration and effective communication. Successfully improved patient satisfaction and operational efficiency through innovative workflow solutions and proactive problem resolution.
Overview
16
16
years of professional experience
Work History
PSR 2 Neurology
UCD Medical Center
SACRAMENTO
06.2025 - Current
- Epic experience
- Work recall and reschedule list
- Take very detailed messages
- Handled incoming calls and directed inquiries to appropriate personnel.
- Coordinated patient referrals to specialists and verify authorizations
- Scheduled patients according to availability,provider preference ,urgency and insurance authorization guidelines.
- Managed patient records using electronic health record (EHR) systems diligently.
- Registered patients demographic, insurance, verify insurance and medical information.
Medical Office Lead
Dignity Health
SACRAMENTO
08.2009 - 06.2025
- Process Work Comp referrals procedure/surgery scheduling ,sleep study, diagnostic testing, and durable medical equipment.
- EDD/FMLA FORMS
- Skilled Nursing Admissions
- Coordinating and creating itinerary for Residents/Medical Students
- Efficiently performed insurance verifications, pre-certifications and pre-authorization through insurance.
- Assist manager department with change by communicating new improvement plans and expectations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency , establish efficient workflows ,resolve patient complaints, monitor productivity, patient satisfactory and coordinate staff coverage.
- Help create scheduling templates for better access for patient care.
- Communicated effectively with staff members, physicians,patients, and management.
- Assist manager with onboarding for new employees and new physicians.
Education
Medical Assistant Certification -
Western Career College
Sacramento, CASkills
- Excellent problem-solving abilities
- Team leader
- Efficient and reliable team player
- insurance verification
Affiliations
Achieve under 5% phone call abandonment rate for 3 years for multi-specialty as Call Center Lead
Member ,Human Kindness Club, for two years for Dignity Health
Timeline
PSR 2 Neurology
UCD Medical Center
06.2025 - Current
Medical Office Lead
Dignity Health
08.2009 - 06.2025
Medical Assistant Certification -
Western Career College