Linda Jones
Fresno
Summary
Dynamic Vice President Client Manager at FFB Bank with a proven track record in business development and client satisfaction. Expert in negotiation and process improvement. I successfully implemented strategies that enhanced customer loyalty and streamlined operations, fostering strong relationships while driving revenue growth. Adept at team leadership and mentoring, I elevate team performance and morale.
Overview
21
21
years of professional experience
Work History
Vice President Client Manager
FFB Bank
05.2018 - Current
- Developed and implemented client retention strategies that enhanced customer loyalty and satisfaction.
- Conducted market analysis to identify emerging trends and optimize service offerings for clients.
- Strengthened stakeholder engagement through regular communication and feedback.
- Optimized operational efficiency by streamlining processes
- Coordinated with cross-functional teams to align client solutions with organizational objectives.
- Mentored junior staff, promoting ownership culture and collaboration.
- Implemented client onboarding processes that reduced transition times and improved user experience.
- Resolved client issues promptly, enhancing service quality and fostering long-term relationships.
- Collaborated with senior management to develop strategic initiatives and annual goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Ensured regulatory compliance at all times.
- Provided strong leadership to enhance team productivity and morale.
- Held regular meetings to drive successful business outreach through training and mentoring team members on best practices for client engagement and relationship management.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Trained new employees on company values and department process and procedures, including best practices.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Attended conferences to represent our brand and build a stronger connection within the industry
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Branch Utility IIII
Central Valley Community Bank
05.2005 - 05.2018
- Streamlined daily branch operations to enhance customer service and efficiency.
- Assisted in training new team team members to ensure compliance with operational standards as well as sales training.
- Managed equipment maintenance and regulatory compliance.
- Coordinated maintenance schedules for equipment, reducing downtime and improving reliability.
- Conducted regular safety compliance checks to mitigate risks and enhance workplace safety.
- Collaborated with team members to develop strategies for improved service delivery.
- Supported internal audits by providing documentation and facilitating review processes.
- Enhanced wire transfer efficiency by streamlining processes.
- Improved client satisfaction by providing exceptional customer service during the wire transfer process.
- Developed strong relationships with internal stakeholders such as Relationship Managers, Compliance Officers, and Operations teams to ensure smooth transaction processing.
- Led efforts in updating training materials for incoming Wire and ACH Specialists, increasing overall productivity within the department from day one onboarding onwards.
- Conducted thorough audits of transaction data, identifying discrepancies and making necessary corrections for accurate recordkeeping.
- Facilitated cross-functional collaboration between departments involved in ACH processing, fostering a collaborative work environment.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Cross-sold bank products and services to meet customer needs and provide options.
Education
High School Diploma -
Edison High School
Fresno, CANo Degree -
Fresno City College
Fresno, CASkills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Business development
- Negotiation and persuasion
- Client Satisfaction
- Operation Management
- Risk management
- Process improvement
- Training and mentoring
Timeline
Vice President Client Manager
FFB Bank
05.2018 - Current
Branch Utility IIII
Central Valley Community Bank
05.2005 - 05.2018
High School Diploma -
Edison High School
No Degree -
Fresno City College