Linda Jacob
Courtenay,BC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Social Work Intern
Prison Outreach Support
Harare, Zw, Harare
08.2022 - 07.2023
- Acted as role model for clients by exhibiting positive behaviors.
- Participated in professional development activities such as seminars, workshops, trainings.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
- Provided crisis intervention services for clients experiencing acute distress.
- Maintained lists of resources helpful to clients.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Developed individualized service plans with clients to address their identified goals.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Provided crisis intervention services to individuals in need.
- Educated clients about the impact of trauma on mental health and well-being.
- Performed psychosocial assessments and documented casework.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Collaborated with family members to provide comprehensive support services to clients.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
- Evaluated and addressed individual client needs and concerns.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Assessed safety risks for children living at home or in foster care settings.
- Participated in multidisciplinary team meetings to discuss complex cases.
- Prioritized and organized tasks to efficiently accomplish service goals.
Shop Assistant
Hozelock Trading
Harare, Zw, Harare
07.2019 - 07.2020
- Ticketed, arranged and displayed merchandise to promote sales.
- Monitored and reported any security issues or thefts to the manager.
- Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
- Greeted and assisted customers with product selection and inquiries.
- Provided information about products and services to customers.
- Helped shop personnel complete assignments.
- Conducted inventory counts and audits as scheduled by management.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
- Handled returns and exchanges according to company policies.
- Managed inventory levels on the shop floor, ensuring stock is replenished as needed.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Assisted in packaging of products
- Resolved customer complaints in a professional manner.
- Organized supplies and tracked stock levels to maintain inventory records and request reorders.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled customer phone calls, providing product information and stock availability.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Assisted with training new shop assistants in store policies and procedures.
- Assisted in receiving, unpacking, and organizing new stock deliveries.
- Utilized product knowledge to make recommendations to customers based on their needs.
- Assisted customers with loading their purchases into their vehicles when necessary.
Education
Business Administration Management Postgraduate Diploma-Global BUSINESS Management - Business Administration And Management
North Island College
Courtenay, None12-2026
Bachelor of Science - Social Work
Africa University
Mutare, Zimbabwe 06-2024
Skills
- Store maintenance
- Patience and empathy
- Product knowledge expertise
- Brand representation
- Reliability and punctuality
- Customer needs assessment
- Backroom organization
- Teamwork and collaboration
- Teamwork
- Store opening and closing
- Stock replenishment
- Customer engagement
Timeline
Social Work Intern
Prison Outreach Support
08.2022 - 07.2023
Shop Assistant
Hozelock Trading
07.2019 - 07.2020
Business Administration Management Postgraduate Diploma-Global BUSINESS Management - Business Administration And Management
North Island College
Bachelor of Science - Social Work
Africa University
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