LINDA HERNANDEZ
El Monte
Summary
Dynamic and organized professional with extensive experience in customer relations at Doctors Urgent Care. Proven ability to enhance office efficiency through meticulous appointment scheduling and data entry. Recognized for exceptional telephone skills and time management, consistently delivering outstanding service and resolving client issues effectively.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
DOCTORS URGENT CARE
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved office organization with meticulous management of appointment scheduling and client databases.
Retail Sales Associate
Citiwear
09.2019 - 05.2022
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Retail Sales Associate
Sara Fashion
04.2017 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
CNA
MOUNTAIN VIEW HIGH SCHOOL
EL MONTE02-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Customer and client relations
- Greeting and seating clients
- Office management
Accomplishments
- Assisted management with the training of 10 new staff members.
- Managed store.
- Recognized by customers and customer service for expedient and effective service.
Certification
- cpr- 2 years
- Certified cna,
Languages
Spanish
Full Professional
Timeline
Receptionist
DOCTORS URGENT CARE
02.2023 - Current
Retail Sales Associate
Citiwear
09.2019 - 05.2022
Retail Sales Associate
Sara Fashion
04.2017 - 09.2019
CNA
MOUNTAIN VIEW HIGH SCHOOL
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