Linda Hendry
Mount Brydges,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Manager
IRIS The Visual Group
Mount Brydges, ON
05.2011 - 10.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Bachelor of Arts - Anthropology
University of Western Ontario
London, ON05-1987
Certificate - Art Studies
HB Beal, Special Art Program
London, ON06-1979
Skills
- POS Systems
- Shift Scheduling
- Store Operations Oversight
- Supply Ordering
- Promotional Planning
- Employee Training
- Report Generation
- Team Development
- Retail Inventory Management
- Customer Service Management
- Store Merchandising
- Problem-Solving
- Sales Strategies
- Sales Coaching
- Revenue Generation
- Financial Oversight
- Goal Setting
- Customer Acquisition
Websites
Affiliations
Wildlife Rehabilitation
Outdoor activities such as kayaking, camping, canoeing
Artist in paint and clay
Avid reader
Internet explorer
References
References available upon request.
Timeline
Manager
IRIS The Visual Group
05.2011 - 10.2015
Bachelor of Arts - Anthropology
University of Western Ontario
Certificate - Art Studies
HB Beal, Special Art Program
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