Linda Hand
Executive Assistant
Hamilton,ON
Summary
Self Directed Assistant successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for retaining and serving customers while exceeding expectations. Energetic and creative problem solver.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Branch Operations Coordinator / Executive Assistant
GELDERMAN LANDSCAPE SERVICES
WATERDOWN, ON
01.2020 - 01.2021
- Assist VP of Landscape Construction and VP of Landscape Maintenance with all operations out of the Waterdown Branch
- Develop systems and processes that align with company strategies and goals
- Organized office operations and procedures
- Utilized software systems to record progress of various tasks
- Complied with regulatory guidelines and requirements
- Produce weekly financial and timekeeping/labour reports
- Prepared project documentation for branch teams
- Responsible for updating and maintaining customer database, files & documents
- Maintained friendly and professional customer interactions
- Worked with customers to understand needs and provide excellent service
- Gathered and reviewed customer feedback to improve operations
- Responsible for all data entry and generation of Purchase Orders, Sales Orders, Invoices, and Credits
- Strong contributor and support for finance and administration
- Order/Obtain required permits, locates, assessments and materials
- Maintain open communication with suppliers and subcontractors
- Manage all subcontractors hours/time keeping, quotes and invoices
Health & Safety Manager
GELDERMAN LANDSCAPE SERVICES
WATERDOWN, ON
01.2016 - 01.2018
- Manage the Health & Safety Program for Company which has now grown into 4 locations
- Facilitate 2 JHSC to represent 4 branches
- Cultivate and support a Company Wide Health & Safety Culture through policy implementation, accountability, and rewards
- Developed an Internal Response System
- Over see all ongoing Health & Safety training for Owners, Management, Administration, Field Staff, Temporary Labour and Subcontractors
- Trained and supported all Managers in their responsibilities under The OHSA
- Ensure all training, inspections and other required OHSA legislation is complete & documented
- Orientate all new staff on Companies Health & Safety Program
- Developed improved training materials for both theory and practical training
- Manage all WSIB claims, Early & Safe Return to Work program
- Partnered with organizations to help drive improvements that align with companies strategy and goals
- Perform annual internal Health & Safety audit
Human Resources / Health & Safety Manager, Health & Safety Manager
GELDERMAN LANDSCAPE SERVICES
WATERDOWN, ON
01.2009 - 01.2016
- Create new position of Human Resources /, Steward to the Health & Safety program for Gelderman’s staff and clients
- Established workflow processes, monitored daily productivity and implemented modifications
- Facilitator of The Joint Health & Safety Committee – schedule meetings & workplace inspection schedule, record minutes, train new members, set agenda
- Develop and implement new policies & procedures for all branches, including training and communicating to staff
- Created Bill 168 training power point and manuals, instructed all staff members
- Identified issues, analyzed information and provided solutions to problems
- Created and monitored Companies Health & Safety Program
- Guided company to achieve a passing grade during WSIB Work Well Audit – scoring 89.7%
- Responsible for all aspects of recruitment & selection including job postings, interviewing, testing, hiring and orientation
- Manage all apprenticeship and co-op placements
- Ensure company compliance with all applicable legislation
- Develop and maintain HRIS
- Track all attendance, performance, positions, company history, pay records and more
- Manage RRSP program
- Created and Implemented a Health Spending Account saving company thousands of dollars annually
- Assist Managers with written warnings, suspensions, discipline
- Organize all company events such as spring kick off, Christmas Dinner, summer picnic and volunteer events
- Participated in team-building activities to enhance working relationships
- Maintained energy and enthusiasm in fast-paced environment
Office Manager
GELDERMAN LANDSCAPING
Waterdown, ON
01.1997 - 01.2009
- Prepare and process all government remittances such as GST, EHT, WSIB, Federal & Ontario corporation tax
- Prepared meeting rooms and materials and recorded important information
- Prepare and process employee benefit program
- Process payroll, prepare and pay all payroll deductions, garnishes, loans etc
- Introduced and implemented paperless payroll system, including direct deposit and electronic paystubs
- Code, enter and process all Accounts Payable invoices by either cheque, automatic withdrawal, or preauthorized payment
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Reconciled revenue between two software programs
- Enter all customers and contracts into database
- Prepare landscape packages for new customers
- Prepare all subcontractor contracts and documents
- Dispatch crews – summer & winter
- Organize all company events – Christmas Dinner, Summer Picnic
- Administer company newsletters, notices and media posts including Facebook and Twitter
- Oversaw office inventory activities by ordering, stocking and shipment receiving
- Managed office operations while scheduling appointments for department managers
- Monitor GPS for entire fleet
- Disburse new vehicle license stickers and insurance slips ensuring vehicles are properly licensed
Education
2018 Certified Safety Group Auditor - Auditor
W.S.P.S.(WORKPLACE SAFETY & PREVENTION SERVICES)
Mississauga, ON 01.2017 - 01.2018
Certified Mental Health First Aider -
MENTAL HEALTH FIRST AID
Waterdown, ON 01.2017 - 01.2017
Joint Health & Safety Committee Certification - Health & Safety in The Workplace
W.S.P.S.
Mississauga, ON 01.2016 - 02.2016
Human Resource Designation CHRL - Human Resources Management
Mohawk College of Applied Arts And Technology
Hamilton, ON 04.2010 - 11.2012
Skills
Customer/Client relations
Human Resources CHRL
Project Management
Office Management
Time Management
Business Administration
Office 365
Sage X3
Simply Accounting
Health & Safety
Mental Health First Aid
WSIB Claims Management
Compensation & Benefits
Scheduling & Planning
Accomplishments
- CVOR Training
- Volunteered at the 3 day HRPA Conference 2014 - 2018
- Co-chaired the Human Resources Round Table for the Burlington Chamber of Commerce 2016 - 2018
- Participated in workshops at The Centre for Skills Development & Training
Timeline
Branch Operations Coordinator / Executive Assistant
GELDERMAN LANDSCAPE SERVICES
01.2020 - 01.2021
2018 Certified Safety Group Auditor - Auditor
W.S.P.S.(WORKPLACE SAFETY & PREVENTION SERVICES)
01.2017 - 01.2018
Certified Mental Health First Aider -
MENTAL HEALTH FIRST AID
01.2017 - 01.2017
Joint Health & Safety Committee Certification - Health & Safety in The Workplace
W.S.P.S.
01.2016 - 02.2016
Health & Safety Manager
GELDERMAN LANDSCAPE SERVICES
01.2016 - 01.2018
Human Resource Designation CHRL - Human Resources Management
Mohawk College of Applied Arts And Technology
04.2010 - 11.2012
Human Resources / Health & Safety Manager, Health & Safety Manager
GELDERMAN LANDSCAPE SERVICES
01.2009 - 01.2016
Office Manager
GELDERMAN LANDSCAPING
01.1997 - 01.2009