MELANIE GIGGS
Red Deer,AB
Summary
Reliable and upbeat Sales and Customer Service Professional at promoting customer loyalty, satisfaction with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Mattress Sales Associate
Mattress Mattress
2022.06 - 2023.07
- Educated and assisted clients (Beducated) in understanding the importance of different mattresses, pillows and bed bases by explaining specialty foams and what works for their health needs
- Processed purchase orders and receiving from different locations as well as from the warehouse
- Call customers, arranged delivery times, unloaded mattresses from trucks as well as keeping the warehouse clean and organized
Business Development Agent
Allstate Insurance
2021.11 - 2022.06
- Obtained Home and Auto Insurance License Level 1, dealt with clients, sold and promoted home and auto insurance, marketed myself and Allstate
- Consulted client regarding coverage options and assisted clients in choosing the right coverage for their needs, put together quotes so they had options to choose from
- Constantly learning new policies and doing training to always be up on current policies, compliance and regulations
Sales & Leasing Representative
Honda / Acura Red Deer
2008.10 - 2019.05
- Met all industry and personal goals, Top Sales Performer multiple times within 41 dealerships
- Sold all makes of vehicles, new and used (via internet, cold calls showroom, service department and prior database), 75% of my sales were repeat and referral
- Assisted Finance Office, filled out credit applications, made cold calls to potential leads, introduced to First Canadian training
- Managed new and used inventory (made sure vehicles were clean for lot, kept inventory organized) Detailed vehicles when needed
Education
Level 1 Insurance
Alberta Insurance License-Level 1
Calgary, AB12.2021
No Degree - Sales And Marketing Education
Sales Training
Edmonton, AB2010
Dietary Technology Diploma - Dietary Technology
SAIT
Calgary, ABVolunteer Christmas Kettles
Salvation Army Volunteer
Red Deer1991
Dog Walker/Cat Cuddler
Volunteer Central Alberta Humane Society
Red Deer, AB2023
Skills
- Strong Communication and Interpersonal Skills
- Adaptable (work well in team and individually)
- Meets/Exceeds Sales Goals
- Sales Presentation
- Problem Resolution
- Suggestive Selling
- Organized and Effective Planner for Future
- Proficiency in Microsoft Office/Word and Social Media platforms
- Proficiency in multiple CRM systems
Accomplishments
- Achieved strong, consistent client loyalty through effectively keeping in touch with clients via annual phone calls, Christmas & Anniversary cards, emails as well as quarterly newsletters
- Top Sale Performer Achieved multiple times by achieving 85% Customer Survey Score and exceeding sales targets
- Over 75% of my clients were repeat and referral business, this was achieved by building rapport and relationships with clients
Timeline
Mattress Sales Associate
Mattress Mattress
2022.06 - 2023.07
Business Development Agent
Allstate Insurance
2021.11 - 2022.06
Sales & Leasing Representative
Honda / Acura Red Deer
2008.10 - 2019.05
Level 1 Insurance
Alberta Insurance License-Level 1
No Degree - Sales And Marketing Education
Sales Training
Dietary Technology Diploma - Dietary Technology
SAIT
Volunteer Christmas Kettles
Salvation Army Volunteer
Dog Walker/Cat Cuddler
Volunteer Central Alberta Humane Society
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