Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Linda Gardner

Edmonton,AB

Summary

A progressive leader with 20+ years providing vision and direction needed to achieve team growth. My objective is to pursue a career that will broaden my knowledge and ensure my expertise will be a benefit to any company profile.

Overview

18
18
years of professional experience

Work History

Hotel Night Auditor

Edson Ramada
11.2018 - 02.2024
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Promoted safe work environment through adherence to safety protocols and proper handling of emergency situations as needed.
  • Facilitated smooth communication between departments by acting as primary point of contact during overnight hours for timely issue resolution.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.

Multi Media Sales Consultant

Postmedia Network / Edson Leader
09.2013 - 07.2018
  • Negotiated contracts and pricing structures with clients, maximizing profitability while ensuring customer satisfaction.
  • Improved customer retention rates by proactively addressing concerns and resolving issues promptly when they arose during campaigns implementation phase.
  • Managed diverse portfolio of clients, consistently meeting or exceeding sales targets.
  • Built reputation as trusted advisor among clients by consistently delivering high-quality service and tangible results through innovative multimedia strategies.
  • Strengthened client relationships through regular communication and personalized marketing solutions.
  • Helped customers in determining design and layout of sold and spec ads.
  • Created and presented media and advertising packages to prospective customers.

Lounge/Nightclub Manager

Three Horsemen Management / Northridge Inn
11.2005 - 05.2008
  • Developed staff training programs to enhance employee performance and productivity.
  • Enhanced venue aesthetics through thoughtful design updates and renovations for inviting atmosphere.
  • Collaborated with cross-functional teams to execute large-scale special events, generating significant revenue increases.
  • Established partnerships with local businesses for co-promotions or event sponsorships, expanding brand reach in community.
  • Maintained strict compliance with local laws and regulations regarding liquor licensing, health codes, and security protocols.
  • Created a welcoming atmosphere that encouraged repeat business from satisfied customers seeking quality nightlife experiences.
  • Fostered positive relationships between staff members by promoting teamwork and conflict resolution strategies.
  • Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Trained workers in service policies, safety requirements and specifics of activities.

Education

High School Diploma -

Parkland Composite High School
Edson, AB
06.1987

Skills

  • Data Entry
  • Customer Service Management
  • Complaints Management
  • POS Systems
  • Hospitality services
  • Crisis Management
  • Task Prioritization
  • Staff Training
  • Good Telephone Etiquette
  • Dependable and Honest
  • Punctual

Languages

English
Full Professional

Timeline

Hotel Night Auditor

Edson Ramada
11.2018 - 02.2024

Multi Media Sales Consultant

Postmedia Network / Edson Leader
09.2013 - 07.2018

Lounge/Nightclub Manager

Three Horsemen Management / Northridge Inn
11.2005 - 05.2008

High School Diploma -

Parkland Composite High School

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Linda Gardner