Linda Ganda
Ajax
Summary
Compassionate Personal Support Worker with 1 year of experience assisting older and chronically ill patients . Skilled in providing empathetic support and compassionate care to help patients with daily living tasks, including personal hygiene and medication management. Experienced in client intake assessments and client management systems complemented by excellent communication skills and interpersonal skills
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intake Officer
Centre For Addiction And Mental Health
01.2021 - 03.2022
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Ensured the health, safety, welfare, and independence of clients. Assisted with satisfying the social and emotional needs of clients.
- Conducted pre intake interviews and gathered relevant information to understand the client's history, presenting problems, and support needs.
- Crisis interventions,pre screening and assessing the urgency and risk associated with referral, considering factors such as suicidal ideation, substance use crisis, or mental health decompensation.
- Ensured safe service delivery during the pandemic, potentially involving remote intake or virtual consultations.
- Communicated with referral sources and liaised with CAMH staff to ensure a smooth intake process.
Education
No Degree - Personal Support Worker Certificate
Academy of Learning Career College
North York09-2025
No Degree - Medical Assistant
Academy of Learning Career College
07-2022
Bachelor of Science - Agribusiness
Solusi University
Bulawayo Zimbabwe09-2008
Skills
- Active listening
- Cross-cultural sensitivity
- Team collaboration
- Long-term care
- Companionship
- File management
- Resident assessment
- Communication
- Empathy
- Compassion
Languages
English
Full Professional
Certification
- Certificate Medical Assistant, AOLCC - 2022
- Certificate Basic Life Support - Fast Rescue Inc- 2025-2026
- Respirator Mask Fit Certified -GTA Mask Fit - 2025-2027
- Blended First Aid and CPR/AED Level C-Fast Rescue Inc- 2025-2028
Timeline
Intake Officer
Centre For Addiction And Mental Health
01.2021 - 03.2022
No Degree - Personal Support Worker Certificate
Academy of Learning Career College
No Degree - Medical Assistant
Academy of Learning Career College
Bachelor of Science - Agribusiness
Solusi University
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