Summary
Overview
Work History
Education
Skills
Volunteer Roles
Timeline
Intern

Linda Ellenberger

Kimberley,BC

Summary

Enthusiastic professional with passion for cultivating unforgettable travel experiences and dining experiences. Excellent historical knowledge with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Creative hospitality and travel industry professional with wealth of knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Overview

21
21
years of professional experience

Work History

Educational Assistant, ECEA, Aftercare Supervisor

Kimberley Independent School
10.2021 - Current
  • Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Collaborated with fellow teachers to develop interdisciplinary units, promoting cross-curricular connections and deeper understanding of content.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Enhanced student engagement by developing and implementing innovative after-school programs.
  • Monitored student safety while conducting indoor or outdoor activities.
  • Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
  • Created fun, age-appropriate activities for school-age children.
  • Trained and supervised site staff.

Tour Director Seasonal Position

APT, United Journeys And Approach Tours
03.2017 - Current
  • Leading Canadian, Australian and British guests throughout the world via coaches, trains, and cruise ships.
  • Manage all aspects of groups of 30-50 guests, ensure their total satisfaction.
  • Planned and lead all activities.
  • Act as a liaison between outside vendors/establishments (shore operations and port agents, border patrol) in order to maintain a high level of guest satisfaction for transitioning guests.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Built personal relationships with guests to promote positive experiences.
  • Developed tour programming to enhance guest experiences.
  • Facilitated group bonding activities, fostering an enjoyable atmosphere for all participants.
  • Coordinated with local vendors to secure the best pricing and services for clients'' needs.
  • Delivered accurate historical information through engaging storytelling techniques, enriching guests'' cultural understanding.
  • Provided assistance during emergencies or unexpected situations, ensuring guest safety and comfort at all times.

Server

Purcell International Kimberley Golf Course
07.2020 - 10.2021
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant Team Member

Save On Foods
01.2021 - 08.2021
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Used cash registers and calculators to prepare bills, accept payments and make change.

Cashier

Walmart
10.2020 - 01.2021
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Event Manager

Holland America Cruise Lines at Sea
01.2010 - 03.2017
  • Working 5-10 month contracts on board ship.
  • A Staff of 35-50 reporting directly to the Event Manager on a daily basis.
  • This is the Stage and Tech's, Cast, Musicians, Broadcast, Location Team, Guest Entertainers, Service Staff.
  • Scheduling and programming for all these team members.
  • Liaison with the On Board Revenue partners and working with them for marketing.
  • Managing a staff of 35-50 from different nations and nationalities all their day to day functions and living arrangements.
  • Daily writing of the ship On Location Guide and planning of all activities on board ship, the preparation of all shows and entertainers.
  • Compliance with Maritime Law and the Safety and Security of a large vessel.
  • Working and liaison for all groups that come onboard.
  • Certified STCW95 as well as Boat Commander.

Tour Director

Scenic Tours
01.2005 - 01.2011
  • Seasonal work from April to October)Tour Director.
  • Lead Australian guests through Western Canada and Alaska via coaches, trains, and cruise ships.
  • Manage all aspects of groups of 50 guests, ensure their total satisfaction.
  • Planned and lead all social events.
  • Compiled embarkation and disembarkation packages to ensure all guests had up to date and accurate information.
  • Held private conferences, and lead disembarkation talks.
  • Received top Tour Director ratings averaging 9.8-9.9 out of 10.
  • Act as a liaison between outside vendors/establishments (shore operations and port agents) and the ship's order to maintain a high level of guest satisfaction for transitioning guests.
  • Keeps open communication between all necessary staff to ensure a proactive approach is taken whether is a schedule change or anything else which would affect my guests.
  • Host private functions with VIP guests to ensure their overall satisfaction and comfort while keeping complete discretion.

Food and Beverage Manager

RAMADA INN AND SUITES
01.2003 - 01.2005
  • Manager of all daily happenings of a 90 seat restaurant as well as Sales and Marketing for all Banquetfacilities.
  • Restaurant was able to maintain a 30% food cost, and 30% labor cost.
  • Sales of Banquet space on dailybasis with meeting, weddings, parties and seminars.
  • In charge of a staff of 30+ and took shifts both on the floor as server as well as chef.

Education

Travel And Tourism, Hotel Restaurant Management

Canadian Travel School
Vancouver, BC
04.1997

High School Diploma -

Penticton Secondary School
Penticton
06.1982

Skills

  • Creative problem solver with excellent communication and organizational skills
  • Over 30 years of Guest Service, mainly within Management roles
  • Ability to manage and determine financial budgets
  • Ability to remain calm in any emergency situation that may arise
  • Very adaptable to changing environments
  • Extensive knowledge of local history of various points of interest in many worldwide cities
  • Extensive World travel both as guide and independently
  • Many years of experience throughout Travel Industry with every aspect from bookings to planning and executing full travel arrangements
  • Fluent in English and Dutch
  • Computer and POS skills

Volunteer Roles

BC SPCA: Fostering Care for Sick or Injured animals before adoption

2017 to Present

KIJHL Kimberley Dynamiters Hockey: Ticket Sales and 50/50 Cash

2017 to Current Season

2010 Winter Olympics Vancouver/Whistler: PA to the South African Team


Timeline

Educational Assistant, ECEA, Aftercare Supervisor

Kimberley Independent School
10.2021 - Current

Restaurant Team Member

Save On Foods
01.2021 - 08.2021

Cashier

Walmart
10.2020 - 01.2021

Server

Purcell International Kimberley Golf Course
07.2020 - 10.2021

Tour Director Seasonal Position

APT, United Journeys And Approach Tours
03.2017 - Current

Event Manager

Holland America Cruise Lines at Sea
01.2010 - 03.2017

Tour Director

Scenic Tours
01.2005 - 01.2011

Food and Beverage Manager

RAMADA INN AND SUITES
01.2003 - 01.2005

Travel And Tourism, Hotel Restaurant Management

Canadian Travel School

High School Diploma -

Penticton Secondary School

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Linda Ellenberger