LINDA D'CRUZ
Petaling Jaya,Selangor
Summary
With over 18 years of experience in Manufacturing, Oil & Gas, and Hospitality, I am a proactive Human Resource professional with more than 4 years of expertise in administration, planning, data analysis, training development, payroll, and process improvement. I have a proven track record of digitizing traditional working methods and am known for my ability to establish positive relationships at all levels, enhancing competency, engagement, and personal and professional development.
My strong customer service skills have been integral to my success, allowing me to effectively address employee concerns, resolve conflicts, and foster a positive work environment. I possess strong organizational skills and a solid educational background, with experience as an Administrative and Training Coordinator, HR Personnel, and Sales/Events professional. I have a proven history of collaborating with senior management to achieve the strategic goals of the company and demonstrated results in working with department heads to improve employee job satisfaction.
I consistently meet deadlines efficiently, leverage initiative to improve processes, and work diligently to achieve company goals. My ability to excel under pressure, manage competing demands effectively, maintain complete confidentiality, and build loyal relationships both internally and externally has been crucial in delivering exceptional customer service and enhancing overall organizational performance.
Overview
20
20
years of professional experience
Work History
HR Specialist (Promoted)
Continental Tyre (PJ) Malaysia Sdn. Bhd
Kuala Lumpur, Malaysia
01.2023 - 07.2023
- Administer and ensure smooth daily operation of HR Master Data Section (eg: data maintenance for new hire, any respective data change), data complaint etc)
- Responsible as the key contact person and administrator to our customers (employees/ line managers)
- Respond to HR Master Data related enquiries from internal and external parties
- Ensure HR Master Data is of high quality and all respective changes are followed up on time and C4C tickets are promptly attended
- Assure all processes are followed and completed based on the relevant guideline
- In charge of Payroll for entire employee of Continental Tyre (AS) Malaysia Sdn
- Bhd in ensuring accuracy all time
- Interacts with employees via telephone, Microsoft teams, emails, or service tickets to answer questions and help in the completion of standardized HR transactions
- Provide quality service to employees by responding promptly, efficiently, and courteously to their requests and demonstrating effective problem resolution
- Performs all work in accordance with the Continental Tyre’s service standards
- Participate in, lead, and present at Singapore JF meetings to stakeholders to raise and resolve issues
- Undertake special assignments as assigned by the HR OC Manager for Southeast Asia
- Communicate any changes to employees and stakeholders in Singapore and Malaysia.
HR Operation Analyst
Continental Tyre (PJ) Malaysia Sdn. Bhd
Kuala Lumpur, Malaysia
09.2021 - 12.2022
- Administer and ensure smooth daily operation of HR Master Data Section (eg: data maintenance for new hire, any respective data change), data complaint etc)
- Responsible as the key contact person and administrator to our customers (employees/ line managers)
- Respond to HR Master Data related enquiries from internal and external parties
- Ensure HR Master Data is of high quality and all respective changes are followed up on time and C4C tickets are promptly attended
- Assure all processes are followed and completed based on the relevant guideline
- In charge of Payroll for entire employee of Continental Tyre (AS) Malaysia Sdn
- Bhd in ensuring accuracy all time
- Interacts with employees via telephone, Microsoft teams, emails, or service tickets to answer questions and help in the completion of standardized HR transactions
- Provide quality service to employees by responding promptly, efficiently, and courteously to their requests and demonstrating effective problem resolution
- Performs all work in accordance with the Continental Tyre’s service standards
- Participate in, lead, and present at Singapore JF meetings to stakeholders to raise and resolve issues
- Undertake special assignments as assigned by the HR OC Manager for Southeast Asia
- Communicate any changes to employees and stakeholders in Singapore and Malaysia.
HR Admin & Communication Specialist (Transferred)
Continental Tyre (PJ) Malaysia Sdn. Bhd
Kuala Lumpur, Malaysia
03.2021 - 08.2021
- Organized the Head of HR (Malaysia & Indonesia)’s complex and ever-changing calendar, proactively scheduling important appointments and meetings with internal and external individuals, and maintaining an organized office
- Provided secretarial support to HRBPs from different business units, ensuring employee information is in order
- Assisted in compiling presentations and agendas, and handled logistics such as meeting facilities, tools, teleconferences, and catering
- Drafted and wrote acknowledgement letters, personal correspondence, circulars, and other tasks to facilitate effective communication for the Head of HR across business units
- Researched, prioritized, and followed up on incoming issues, handling matters expeditiously and proactively, and ensuring projects were completed successfully, often under deadline pressure
- Improved quality results by researching, evaluating, redesigning processes, and implementing changes
- Managed and maintained the Head of HR’s email accounts, screening, filtering, and redirecting general information, queries, phone calls, and invitations to relevant parties
- Managed claims, car services, medical arrangements, and other needs for the Head of HR
- Compile and store presentations, take minutes of meeting and track actions progress
- Coordinated and communicated with stakeholders to follow up on action items
- Managed internal communication with all stakeholders, promoting Continental as an attractive employer internally
- Developed and coordinated external communications programs to ensure a positive image of Continental and to position the plant as an employer of choice and a good community citizen
- Led business projects and continuous improvement projects as assigned by the Head of HR
- Maintained physical and digital personnel records, such as employment contracts and HR documents.
Administrative Manager (Transferred)
Radisson Hotel & Conference Centre Calgary Airport
Calgary, AB, Canada
07.2018 - 10.2019
- Organized the General Manager’s complex and ever-changing calendar, proactively scheduling important appointments and meetings with both internal and external individuals, and maintaining an organized office environment
- Provided secretarial support by collating meeting papers, presentations, and agendas, and handling logistics such as meeting facilities, tools, teleconferences, and catering
- Drafted and wrote acknowledgement letters, personal correspondence, circulars, and other tasks to facilitate effective communication for the General Manager across departments
- Maintained an organized system for tracking, monitoring, and prioritizing tasks and projects, requiring extensive collaboration with multiple parties and the handling of sensitive and confidential information
- Researched, prioritized, and followed up on incoming issues, handling matters expeditiously and proactively, and ensuring projects were completed successfully, often under deadline pressure
- Improved quality results by researching, evaluating, redesigning processes, and implementing changes
- Managed and maintained the General Manager’s email accounts, screening, filtering, and redirecting general information, queries, phone calls, and invitations to relevant parties
- Managed the General Manager’s credit card statements, claims, business visas, and subscription renewals
- Organized travel arrangements, including transportation and accommodation, for the General Manager
- Undertook special assignments, ad-hoc functions, and related duties as assigned by management.
Administrative Manager
Country Inn & Suites By Radisson, Calgary-Airport
Calgary, AB, Canada
10.2016 - 06.2018
Training Coordinator (Promoted)
Suncor Energy Inc
Calgary, AB, Canada
10.2014 - 06.2016
- Responsible for providing comprehensive training support to Supervisors, Directors, and project-based initiatives
- Coordinate logistics for new and existing training programs, liaising with vendors, meeting services, and hotels to ensure proper booking of meeting rooms and catering services
- Create, edit, and close training courses, and update training statuses in SAP
- Gather feedback from trainers and trainees after each educational session
- Provide assistance with planning and reporting weekly activities and training success
- Coach and mentor team members to support their goals and objectives through educational and learning programs (face-to-face, Lync, email, and phone)
- Attend monthly best practice meetings to ensure proper understanding and identify opportunities for training and development improvements
- Update SAP and LMS (Success Factor) by booking employees for training sessions, updating training records for employees, leaders, and managers, and updating position requirements
- Conduct monthly meetings with directors and managers from each business unit to ensure training is up to date as requested and to discuss learning and performance needs
- Coordinate and produce monthly KPI and training metrics reports, including bookings, no-shows, compliance statistics, profile matchups, manager-specific data, and progress charts, ensuring accurate figures and percentages for each manager
- Assist in developing and maintaining Business Unit Learning Matrices and implementing initiatives to achieve 100% safety compliance
- Manage administrative tasks such as learning profiles and ensuring the accuracy of training records
- Perform various transactions in SAP and LMS (Success Factor) to maintain training records for the Professional Development & Learning department.
Training Administrator
Suncor Energy Inc
Calgary, AB, Canada
04.2013 - 10.2014
Catering Consultant
Radisson Hotel Calgary Airport
Calgary, AB, Canada
11.2011 - 04.2013
- Actively and consistently prospect for and develop new business sources for the hotel through marketing and sales calls, successfully converting potential opportunities into confirmed bookings and meeting monthly sales targets
- Ensure general office administrative duties are conducted regularly throughout the day, including filing, monitoring, and replacing collateral
- Provide quality service to guests by promptly, efficiently, and courteously responding to their requests, demonstrating effective problem resolution
- Plan and coordinate catering, weddings, meetings, conferences, food and beverage activities, guest rooms, and any special requirements
- Respond to inquiries, confirm meeting and guest room spaces for groups, and follow up with contracts, catering details, and RFPs
- Prepare BEOs and coordinate and execute all aspects of program arrangements to ensure client objectives and expectations are met
- Coach and train new employees who join the sales and marketing department
- Participate in sales meetings, sales training sessions, sales blitzes, and brainstorming opportunities to increase hotel business.
Guest Service Agent
Marriott Edmonton at River Cree Resort
Calgary, AB, Canada
07.2011 - 10.2011
Dual Sales Manager (Promoted)
J.W Marriott & The Ritz-Carlton Kuala Lumpur, Malaysia (YTL Group Of Companies)
Kuala Lumpur, Malaysia
07.2008 - 05.2011
Dual Catering Sales Executive
J.W Marriott & The Ritz-Carlton Kuala Lumpur, Malaysia (YTL Group Of Companies)
Kuala Lumpur, Malaysia
08.2006 - 06.2008
Sales Coordinator
Traders Hotel
Kuala Lumpur, Malaysia
04.2006 - 08.2006
Sales Coordinator
Vistana Hotel, Malaysia (YTL Group of Companies)
Kuantan & Kuala Lumpur, Malaysia
04.2004 - 12.2005
Front Office Coordinator
Swiss Garden Resort & Spa
Kuantan, Malaysia
10.2003 - 03.2004
Admission Administrator
Erican Language Centre
Kuantan, Malaysia
01.2003 - 09.2003
Education
Certificate in Adults Education -
St. Francis Xavier University
Antigonish, NS, Canada03.2013
Diploma in Human Resource Management -
TAFE South Australia, (affiliation With UniSA)
Adelaide, Australia07.2010
Certificate in Business Administrative -
Olympia College (The Raffles Group of Education)
Malaysia12.2002
Skills
- Critical-Thinking
- Time management
- Leadership
- Adaptability
- Attention to detail
- Customer Service
- Organizational Skills
- Oral and Written Communication
- Problem-solving
- Collaboration / Teamwork
Written Language
LANGUAGES SPOKEN : Fluent in English & Bahasa Malaysia moderate in Cantonese & Mandarin
WRITTEN LANGUAGE : Excellent in English & Bahasa Malaysia
Training
Manufacturing
- Continental Tyre Brand Standard, Participate and attend company webinar and HR Training Standard
Oil & Gas
- SafeStart Certificate, Environment Health & Safety Learning Unit Certificate, OSSA Orientation, WHMIS, Livelink Basic, Livelink Power Searching, Continuous Improvement Mindset, SAP and Learning Management System.
Hospitality
- Brand Service Standard by J.W Marriott & The Ritz-Carlton, Situational Selling (Focus On The Customer), Customer Service Satisfaction, Building Effective Customer Relations, Service Excellence, Cross-Exposure Training with Various Departments in the Hotel, Shangri-La Care I, II & IV, Genuine Care Service Excellence and Radisson Service Standard.
References
Available upon request
Timeline
HR Specialist (Promoted)
Continental Tyre (PJ) Malaysia Sdn. Bhd
01.2023 - 07.2023
HR Operation Analyst
Continental Tyre (PJ) Malaysia Sdn. Bhd
09.2021 - 12.2022
HR Admin & Communication Specialist (Transferred)
Continental Tyre (PJ) Malaysia Sdn. Bhd
03.2021 - 08.2021
Administrative Manager (Transferred)
Radisson Hotel & Conference Centre Calgary Airport
07.2018 - 10.2019
Administrative Manager
Country Inn & Suites By Radisson, Calgary-Airport
10.2016 - 06.2018
Training Coordinator (Promoted)
Suncor Energy Inc
10.2014 - 06.2016
Training Administrator
Suncor Energy Inc
04.2013 - 10.2014
Catering Consultant
Radisson Hotel Calgary Airport
11.2011 - 04.2013
Guest Service Agent
Marriott Edmonton at River Cree Resort
07.2011 - 10.2011
Dual Sales Manager (Promoted)
J.W Marriott & The Ritz-Carlton Kuala Lumpur, Malaysia (YTL Group Of Companies)
07.2008 - 05.2011
Dual Catering Sales Executive
J.W Marriott & The Ritz-Carlton Kuala Lumpur, Malaysia (YTL Group Of Companies)
08.2006 - 06.2008
Sales Coordinator
Traders Hotel
04.2006 - 08.2006
Sales Coordinator
Vistana Hotel, Malaysia (YTL Group of Companies)
04.2004 - 12.2005
Front Office Coordinator
Swiss Garden Resort & Spa
10.2003 - 03.2004
Admission Administrator
Erican Language Centre
01.2003 - 09.2003
Certificate in Adults Education -
St. Francis Xavier University
Diploma in Human Resource Management -
TAFE South Australia, (affiliation With UniSA)
Certificate in Business Administrative -
Olympia College (The Raffles Group of Education)