Dynamic General Manager with a proven track record at Big River Service Centre, excelling in operations management and team building. Enhanced customer satisfaction through innovative feedback systems, driving revenue growth by penetrating new markets. Skilled in training and coaching, fostering a high-performance culture that reduced turnover and increased employee loyalty.
Hi, I’m
Linda Croft
Fort Providence,NT
Summary
Overview
21
years of professional experience
Work History
Big River Service Centre
General Manager
12.2019 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Snowshoe Inn
General Manager
07.2004 - 05.2019
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Deh Gah SchoolFort Providence, NT
High School Diploma
06-2010
University Overview
- Honour Roll
- Graduation with Distinction, Governor General Award of Excellence
Parkview Education CentreBridgewater, Nova Scotia
06-1983
University Overview
Left school to become a full time single mother.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Facility management
- Staffing
- Workflow planning
- Purchasing
- Recruitment
- Troubleshooting expertise
- Business administration
Accomplishments
Accomplishments
- Supervised team of 30staff members.
- Provided Human Resource duties for the business
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Proficient with payroll and other office software and systems
- Documented and resolved inventory issues which led to less loss and higher profit margins
- Met and exceeded bonus drivenannual requirements set by the Board of Directors
- Grew product offerings based on consumer demand resulting in increased business
- Successfully grew the business revenue year after year reaching sales to the point of being able to invest money for a new building
- Proficient with restaurant, lounge/bar, gas sales, convenience store, hotel management
- Able to adapt to any situation and surrounding
Languages
English
Timeline
General Manager
Big River Service Centre
12.2019 - Current
General Manager
Snowshoe Inn
07.2004 - 05.2019
Deh Gah School
High School Diploma
Parkview Education Centre
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