Linda Cleroux
15 chemin Gerry- Labelle Kazabazua,QC
Summary
Dedicated office manager with years of experience managing large and small offices. I have worked with numerous branches, including payroll and human resources, which allows me to facilitate an efficient workflow and improve communications between multiple departments. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Office Supervisor
Gatineau Fish & Game Club
1011 Pointe Comfort Gracefield
06.2017 - Current
- Members Services & Members Relations
- Establish and maintain cordial relationships with all members and their guests.
- Manage services to members including housekeeping, children summer camp, Supervise club dinner for members and private events such as weddings.
- Establish and update schedules to account for changing staff and expected workload.
- Monitored members service trends and provided insight to management for further improvement.
- Coached employees through day-to-day work and complex problems.
- Collect all members issues and complaints and resolve when possible.
- Labour billed to members
- Set priorities and problem-solved workflow issues to maintain rapport with members and managers.
- Compile materials and hours from time sheet and invoices per job for General Manager approval.
- Enter all details of work done to members cottages on excel spreadsheet with hours and materials for the accountant to invoice.
- Payroll
- Approve all 25 employee timesheets, and all club purchases and expenditures and code all expenditures by their appropriate General ledgers account.
- Breakdown of employee hours for assignment to general labour accounts.
- Preparation of Excel payroll file for payroll service.
Receptionist/Administrative Clerk
Workplace Safety And Insurance Board
Ottawa, ON
08.1998 - 10.2008
- Answered multi-line phone system high volume and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Created and updated records and files to maintain document compliance.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Entered data into system and updated customer contacts with information to keep records current
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Worked with 250 co-workers.
- Maintained visitor log for entering and leaving facility for security purposes.
Dental Claims Processor
Clarica Insurance
Ottawa, ON
03.2009 - 09.2009
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained strong knowledge of basic dental terminology to better understand services and procedures.
- Calculated adjustments, premiums and refunds.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Ecole Sieur De Fort- Coulonge
Fort-Coulonge, QC06.1982
Skills
- Answer all telephone calls and emails
- Follow up on all clients request
- Preparation of Excel payroll file for the accounting firm
- Managing service schedules for clients
- Team Bonding
- Decision-making
- Training and development
- Strong organizational skills
- Resourceful in problem-solving
- Maintained confidentiality of information regarding clients and company
Relevant Skills
- Excellent written and verbal communication skills, in french and English
- Proficient in all Microsoft Office applications, Excel, Lotus Note, Scanners.
- Extremely organized and attentive to detail.
- Comfortable performing a variety of roles, including payroll support, front desk reception, personal assistant and organizational point of contact.
- Strong in team player
- Maintained confidentiality of information regarding clients and company.
Hobbies and Interests
- Horse back riding
- Fishing
- Walking
- Gardening
- Arts & Craft
- Line dancing
Timeline
Office Supervisor
Gatineau Fish & Game Club
06.2017 - Current
Dental Claims Processor
Clarica Insurance
03.2009 - 09.2009
Receptionist/Administrative Clerk
Workplace Safety And Insurance Board
08.1998 - 10.2008
High School Diploma -
Ecole Sieur De Fort- Coulonge