Linda C. Gomez
Fresno
Summary
Detail-oriented and dependable professional with experience in government services, customer support, and administrative operations. Strong background in handling sensitive information, problem-solving, and communicating complex policies clearly. Skilled in organization, time management, and providing high-quality service. Also experienced in caregiving support, including assisting with daily living activities, maintaining safe environments, and supporting client well-being.
Overview
5
5
years of professional experience
Work History
Accounts Management
Internal Revenue Service, IRS
855 M St, Fresno, CA 93721
06.2023 - Current
- Liaised between multiple departments to ensure seamless coordination of efforts related to special accounts management.
- Influenced organizational change by providing valuable input during the development of new policies and procedures related to special accounts management.
- Leveraged technology solutions such as CRM systems for enhanced tracking of leads, prospects, accounts management leading towards higher deal closure rates.
- Ensured compliance with industry regulations while maintaining a focus on driving business results for all parties involved in national accounts management process.
Tax Examiner
Internal Revenue Service, IRS
855 M St, Fresno, CA 93721
08.2022 - Current
- Analyzed tax returns for accuracy and compliance with federal regulations.
- Reviewed complex financial documents to determine eligibility for deductions and credits.
- Assisted taxpayers in understanding filing requirements and resolving discrepancies.
- Conducted audits of individual and business tax filings to ensure adherence to policies.
Contact Representative
Internal Revenue Service (IRS)
Fresno, CA
11.2021 - Current
- Provide tax assistance to individuals and businesses via phone and in person
- Interpret tax laws and explain complex information clearly
- Handle sensitive financial data with confidentiality
- Resolve account issues using IRS systems (IDRS, AMS, CIS)
- Educate taxpayers and ensure compliance with federal regulations
Caregiver
IHSS
08.2021 - Current
- Provided compassionate care and assistance with daily living activities for clients.
- Developed personalized care plans to meet individual needs and preferences.
- Assisted clients with mobility, ensuring safety during transfers and ambulation.
- Administered medication and monitored health conditions as per care protocols.
- Daily house cleaning, laundry, washing, organizing clothes, etc.
Education
Medical Coding - Medical Coding
Fresno City College
1101 E University Ave, Fresno, CA 9374105-2027
High School Diploma - undefined
Central Adult School (CLASS)
Fresno, CA01-2017
Skills
- Medical Coding Knowledge (ICD-10-CM, CPT, HCPCS)
- Insurance Knowledge (Medicare, Medi-Cal, HMO, PPO)
- Billing & Claims Processing (CMS-1500, EOB review)
- Microsoft Office (Word, data entry, documentation)
- IRS Systems (IDRS, AMS, CIS, CRM)
- Customer Service & Conflict Resolution
- Time Management & Organization
- Analytical & Problem-Solving Skills
- Record Keeping & Documentation
- Caregiving / IHSS Skills
- Personal care assistance (bathing, grooming, dressing)
- Mobility support and fall prevention
- Meal preparation and basic nutrition awareness
- Medication reminders and routine tracking
- Light housekeeping and maintaining safe environments
- Patient, compassionate, and client-focused care
- Strong communication with clients and families
- Observing and reporting changes in condition
- Infection control and hygiene practices
- Ability to follow care plans and maintain client dignity
- Epic, Medisoft program, Medecin program, Intergy Program, Accela Smart (White Plum)
Timeline
Accounts Management
Internal Revenue Service, IRS
06.2023 - Current
Tax Examiner
Internal Revenue Service, IRS
08.2022 - Current
Contact Representative
Internal Revenue Service (IRS)
11.2021 - Current
Caregiver
IHSS
08.2021 - Current
High School Diploma - undefined
Central Adult School (CLASS)
Medical Coding - Medical Coding
Fresno City College
ADDITIONAL STRENGTHS
- Strong interpersonal and communication skills
- Reliable, punctual, and detail-oriented
- Ability to work independently and as part of a team
- Adaptable and quick to learn new systems and procedures