Linda Bertini
Bowness, Calgary,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Administrator
Concorde Group
10.2023 - Current
- Managed financial aspects of events like tracking, and reporting payments for optimal resource allocation.
- Maintained accurate records of all event-related expenses, allowing for precise budget analysis and informed decision making.
- Working closely with our accounting team on payment follow ups and reconciling.
Server
Barbarella Bar
11.2022 - Current
- Casual fine dining restaurant
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
Event Assistant
Concorde Group
02.2023 - 07.2023
- Enhanced event experience by efficiently coordinating logistics and supporting event planners.
- Streamlined guest registration process, resulting in smoother check-ins and improved guest satisfaction.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Temporary position for Stampede
Server
Modern Steak Kensington
05.2022 - 11.2022
- Fine dining restaurant
- Arranged and prepared tables for customers to offer memorable experiences to guests
- Set a positive tone for the entire dining experience
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Jasper Park Lodge
12.2021 - 05.2022
- Fine dining restaurant operated by the Fairmont
- Set a positive tone for the entire dining experience
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Receptionist
Trademark Hair Company
09.2021 - 05.2022
- Handled cash transactions and maintained sales and payments records accurately.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and submit purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
Server Supervisor
Jasper Pizza Place
05.2018 - 05.2021
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Planned and executed promotions and special events in close collaboration with management.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Trained servers on order management, food service quality and how to build rapport with guests.
Education
High School Diploma -
SZS Ruska
Prague, Czech Republic05.2015
Skills
- Wine Service
- Guest Satisfaction
- Workflow Coordination
- Cool Under Pressure
Certification
IELTS - English
ProServe
FoodSafe Alberta
Medical Office Assistant certification
Timeline
Event Administrator
Concorde Group
10.2023 - Current
Event Assistant
Concorde Group
02.2023 - 07.2023
Server
Barbarella Bar
11.2022 - Current
Server
Modern Steak Kensington
05.2022 - 11.2022
Server
Jasper Park Lodge
12.2021 - 05.2022
Receptionist
Trademark Hair Company
09.2021 - 05.2022
Server Supervisor
Jasper Pizza Place
05.2018 - 05.2021
High School Diploma -
SZS Ruska