Customer-focused Retail Associate with a strong understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Overview
4
4
years of professional experience
Work History
Merchandise Associate
Shoppers Drug Mart
Hannon
01.2024 - Current
Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
Assisted customers in locating desired items and provided advice on product features.
Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
COVID-19 Screener
Shoppers Drug Mart
Hannon
01.2020 - 01.2022
Assisted patients with completing COVID-19 screening forms and questionnaires.
Provided support to healthcare staff by answering questions and addressing concerns regarding COVID-19 screening procedures.
Conducted contact tracing for individuals who tested positive for COVID-19 or had close contact with a confirmed case.
Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
Education
Some College (No Degree) - Office Administration - Health Services
Mohawk College
Hamilton, ON
06-2025
Some College (No Degree) - High School Diploma
Saltfleet District High School
Stoney Creek
06-2023
Skills
Interpersonal Skills
Collaborative Teamwork
Self-Driven and Motivated
Relationship Building
Reliable and Dependable
Advanced in Microsoft Word, Excel, and Powerpoint
References
References available upon request.
Timeline
Merchandise Associate
Shoppers Drug Mart
01.2024 - Current
COVID-19 Screener
Shoppers Drug Mart
01.2020 - 01.2022
Some College (No Degree) - Office Administration - Health Services