Linda Ateke, CBAP, CSM, PMP, CSPO

• Engaged internal and external stakeholders to elicit information on project needs, analyze business problems and document detailed functional and technical requirements through interviews, document analysis, requirements workshops, and other elicitation techniques.
• Conducting data cleaning and processing using Microsoft Excel and SQL, creating a visualization in response to business
  challenges, and recommending solutions.
• Developed interactive and clear 30+ dashboards on Power BI and Microsoft Excel using pivot tables, pivot charts, COUNTIF,
  VLOOKUP, and Index Match, resulting in a 20% improved user satisfaction rating.
• Evaluated the current business processes (As-Is) to identify ineffective/inefficient processes. Analyze process gaps through root cause analysis to address the fundamental issues (leveraging, problem solving techniques like Five Whys, Value Stream Mapping, Process Mapping and Fish bone diagrams) and propose solutions to inefficiencies in existing workflow/business processes that supported the design of the desired future state processes (To-Be).
• Led discussions with stakeholders to understand business processes, clarify process objectives and scope through interviews, workshops, and other engagement sessions for business process redesign/improvement. This was carried out with top-notch customer demeanor, including patience, understanding, and empathy.
• Facilitated validation sessions to ensure that the documented requirements satisfy client needs. Validate technical designs created by IT developers against business requirements and functional specifications.
• Developed and analyzed workflow models/business processes for process improvement opportunities using process modelling tools such as Lucid Charts and MS Visio.
• Defined functional requirements and non-functional requirements through user stories and acceptance criteria.
• Worked closely with the Quality Assurance team to define and document acceptance criteria, design test plan and test cases for User Acceptance Testing (UAT).

● Worked with the Product Owner (PO) to create epics, breaking them down into user stories, and writing acceptance criteria in Behavior Driven Development (BDD) approach.

● Elicited and documented Business requirements, and conducted detailed requirements clarification workshops.

● Liaising between Business and Technical Team.

● Created process flows and created use case diagrams to drive down details of requirements relating to online and mobile banking enhancements.

● Worked with the development team to implement additional functionalities for HSBC Mobile Banking Application.

● Worked closely with the project manager in outlining specifications, project planning, implementation, tasks, resources required, training required, data conversion approach, and testing approach and conducting risk management.

● Managed release on compatibility issues on Mobile Banking Apps for Android and iOS.

● Created use case specification to outline system functions, Actors, business rules, and data elements for use case scenarios.

● Utilized MS Visio to create business process workflow to document credit approval processing and system interaction.

● Effectively tracked, managed stakeholders, and controlled changes in requirements throughout the system development life cycle and ensured changes in business processes and requirements adhered to business rules and policies.

● Worked with Developers, QAs and Operations in modifying and Implementing Mobile Banking Apps in Androids, Blackberry and other digital channels.

● Managed and maintained all change request during the project.

● Created test plans and conducted UAT sessions and making sure clients validates UAT site.

• Conducted requirement elicitation with stakeholders to understand and integrate their business needs into technology.

• Translated business requirements into system functional requirements.

• Conducted business process analysis, needs assessments, and preliminary cost/benefits analyses in order to align solutions with business initiatives.

• Eliminated any impediments the Development Team faced in their daily activities. Worked with the development team to identify and prioritize the user stories for the sprint.

• Created process and workflow maps using Microsoft Visio and creating backlogs on Jira using the acceptance criteria.

• Designed user stories, and process flow maps to support effective application design and development.

• Performed GAP analysis leveraging data insights to identify business process improvement opportunities.

• Created and maintained project artifacts such as Business Requirements Document (BRD), use cases, data flow diagrams, AS IS/TO-BE process flow diagrams, screen prototypes & wireframes (screen mockups).

• Provided implementation support and training to end-users.

• Collected and defined business requirements to create successful roadmaps and implementation plans.

• Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.

• Facilitated various Sprint Review & Retrospective ceremonies.

• Elicited requirements from Project Engineers and Stakeholders by asking the right questions and listening deeply to the said and unsaid.
• Managed multiple projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Risk assessment of contractors’ schedule and recommended mitigation and recovery schedules to project team. Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
• Incorporated Electronic Management of Change (eMOC) approved changes in the schedule and performed critical path analysis for any impact on the project completion date.
• Developed Level 3/4 detailed schedules for all assigned projects using Primavera 6. Also conversant with MS Project/JIRA/Confluence/Trello.
• Mentored new production planning team members.
• Supervised over 23 planning projects of varying sizes and budgets from initiation to handover.
• Developed organizational change management strategies adopted by key stakeholders and evangelized across departments.
• Pinpointed inefficiencies in business processes and recommended improved policies.
• Resolved conflict in a healthy way