LINDA ASANTE
Hagersville,Canada
Summary
Hard working individual with more than many years of experience in the Customer Service roles; accustomed to inputting a large quantity of orders. Excellent telephone and communication skills, capable of managing a large volume of incoming calls in a positive and professional manner and directing calls as appropriate. Organized in approach to tasks and paperwork; experience with filing and data archiving. Demonstrates attention to detail; cautious in order to prevent making mistakes. Quick learner; confident in ability to pick up tasks and computer programs quickly. Strong computer skills in Microsoft Word, Excel and PowerPoint; experience with email systems and social media (Facebook, Instagram, Snapchat); comfortable navigating Windows-based data management and/or customer management systems.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist(Remote)
ContactPoint360
02.2021 - 07.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
Customer Service Representative
AppleOne-Finastra
09.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Technical Support
AppleOne Cogeco Inc.
10.2019 - 02.2020
- Provided first level technical support for all Cogeco products (e.g
- Analogue / Digital TV, Internet, VOIP, etc) and answers other types of inbound customer inquiries for all systems
- Offered customized solutions and options while responding to questions or problems that are raised by customer
- Troubleshooted and resolved technical issues using established diagnostics tools and procedures
- Handled escalations
- Was responsible for accurate data input using prescribed applications
- Analysed customers requests for locates, burials and service calls and took appropriate action
- Identified area-wide service interruptions for all locations and alerts appropriate staff in a timely manner
- Resolved service discrepancies and credited customer accounts
Customer Service Representative
Discount Car and Truck Rentals
07.2018 - 01.2019
- Answer phones and confirm customer reservations and open and close rental agreements
- Achieved monthly sales targets by recommending and explaining benefits of additional company services
- Build and maintain relationships with new and existing accounts such as body shops and dealerships
- Assisted with the picking up and dropping off of customers and complete vehicle inspections
Customer Service
10.2017 - 04.2018
- Interface with customers to assess purchasing needs and provided recommendations base on expertise of new and current product
- Managed inventory and product levels by stocking and refilling stocks
- Created eye-catching displays to increase brand and product awareness as well as promoting sales
Customer Service (Volunteer)
Habitat for Humanity Restore
01.2016 - 01.2017
- Priced household donations (glass and dishware, doors, cupboards, small appliances etc.) and affixed pricing stickers prior to placing merchandise on the store floor
- Used the internet to research appropriate pricing for more valuable items such as paintings, statues etc
- Assisted customers on the store floor with locating items
Auditor
Nova Staffing
06.2015 - 08.2016
- Reviewed personal and confidential documentation of individuals applying for financial assistance/loans when purchasing new or used vehicles, making sure all documentation was complete and accurate; inputted all required information into an computer system
- Placed follow-up phone calls to individuals or requested face to face meetings for drop off of additional paperwork in cases of missing information
- Demonstrated excellent multi-tasking capabilities, regularly dealing with several open files at once, ensuring to close each file within a one week period or sooner
- Contacted individuals listed as employment references by phone in order to validate the information supplied on the application (job title, length of service, salary) for correctness
Office Administrator
Papko Enterprise
05.2010 - 01.2015
- Answered and dealt with customers on the phone and in person; received and placed mass/bulk orders for customers looking to ship second hand clothing overseas
- Took detailed and accurate orders, initiating the shipment of up to 30 crates per day and entered information into a computer system
- Responded to emails and dealt with invoicing
- Performed general office duties as assigned including: filing, photocopying, sorting and distributing mail, preparing couriers; acted as first point of contact for customers placing orders in person
Education
Diploma - Advanced Skincare Specialist
International Beauty Institute
Hamilton, ON11.2024
Diploma - Personal Support Worker
Academy of Learning Career College
Mississauga, ON04.2023
Diploma - Medical Office Administration
Everest College
01.2008
Skills
- Hard working individual with more many years of experience in the Customer Service roles; accustomed to inputting a large quantity of orders
- Excellent telephone and communication skills, capable of managing a large volume of incoming calls in a positive and professional manner and directing calls as appropriate
- Organized in approach to tasks and paperwork; experience with filing and data archiving
- Demonstrates attention to detail; cautious in order to prevent making mistakes
- Quick learner; confident in ability to pick up tasks and computer programs quickly
- Strong computer skills in Microsoft Word, Excel and PowerPoint; experience with email systems and social media (Facebook, Instagram, Snapchat); comfortable navigating Windows-based data management and/or customer management systems
Timeline
Customer Support Specialist(Remote)
ContactPoint360
02.2021 - 07.2021
Customer Service Representative
AppleOne-Finastra
09.2020 - 01.2021
Technical Support
AppleOne Cogeco Inc.
10.2019 - 02.2020
Customer Service Representative
Discount Car and Truck Rentals
07.2018 - 01.2019
Customer Service
10.2017 - 04.2018
Customer Service (Volunteer)
Habitat for Humanity Restore
01.2016 - 01.2017
Auditor
Nova Staffing
06.2015 - 08.2016
Office Administrator
Papko Enterprise
05.2010 - 01.2015
Diploma - Medical Office Administration
Everest College
Diploma - Advanced Skincare Specialist
International Beauty Institute
Diploma - Personal Support Worker
Academy of Learning Career College
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