Lincy Shah
Toronto,ON
Summary
A detail-oriented Operations Associate experienced in streamlining daily processes to improve team efficiency. Managed inventory records and coordinated logistics for educational material delivery, ensuring data accuracy and effective operations. Confident Individual with strong communication and problem-solving strengths. Demonstrates reliability and initiative in tackling new challenges. Eager to contribute positively to team goals and support workplace success.
Overview
11
11
years of professional experience
Work History
ESL Teacher
EF Language Abroad Campus
Toronto
06.2025 - Current
- Developed engaging lesson plans to enhance language acquisition and cultural understanding for more than 800 students.
- Facilitated interactive classroom activities that promoted communication skills among diverse learners.
- Assessed student progress through regular evaluations and provided constructive feedback for improvement.
- Implemented innovative teaching methods to foster a supportive learning environment for all students.
Operations Associate
Toppr.com (Haygot Services Pvt. Ltd.)
Mumbai
07.2021 - 04.2022
- Streamlined daily operations and managed approximately 100-120 outgoing/incoming calls and chats per day while enhancing efficiency and support team objectives.
- Managed inventory records using internal systems and Google Sheets, ensuring data accuracy and consistency.
- Encouraged clients for an increase in app usage and assisted them with booking sessions with subject experts.
- Received a performance review of my KRAs at 4/5 in November 2021.
Customer Service Representative
D-Vois SSV Broadband Services Pvt Ltd.
Vashi, Navi Mumbai
04.2015 - 10.2015
- Managed approximately 150-170 incoming calls and resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Collaborated with team members to enhance service delivery and address complex inquiries.
- Scheduled appointments with concerned installation managers and implemented feedback mechanisms to improve overall customer satisfaction ratings.
- Responded to customer requests for products, services, and company information.
Education
Post-Graduate Certificate - TESOL+
Sheridan College
Mississauga, ON08-2024
Bachelor of Arts - English Literature
K.J. Somaiya College of Arts And Commerce
Mumbai01-2021
Skills
- Call center experience
- Typing speed
- Complaint handling
- CRM software
- Appointment scheduling
- Virtual assistance
- Assertiveness
- Escalation management
- Email management
- Customer relationship management
- First call resolution
- Documentation and reporting
Languages
English
Native or Bilingual
French
Professional Working
Timeline
ESL Teacher
EF Language Abroad Campus
06.2025 - Current
Operations Associate
Toppr.com (Haygot Services Pvt. Ltd.)
07.2021 - 04.2022
Customer Service Representative
D-Vois SSV Broadband Services Pvt Ltd.
04.2015 - 10.2015
Post-Graduate Certificate - TESOL+
Sheridan College
Bachelor of Arts - English Literature
K.J. Somaiya College of Arts And Commerce