LINCOLN LASTER
Carlsbad
Summary
Adaptable and relationship-driven professional with a diverse background in the job market. Within the past 8 years in a fast-paced, high-stakes environment, I have created strong communication skills, quick learning ability, and resilience. Exceptional at building trust quickly, problem-solving with empathy, and thriving in roles that involve connection and continuous learning. I am seeking a role where I can work hard, grow steadily, and see the direct impact of my efforts. I’m ready to bring my drive, adaptability, and people skills into a position that’s both fulfilling and aligned with my values.
Overview
9
9
years of professional experience
Work History
Surgical Assistant
PDS Healthcare
06.2026 - Current
- Assisted in surgical procedures, ensuring optimal workflow and patient safety during operations.
- Maintained sterile environments by adhering to infection control protocols and guidelines.
- Prepared surgical instruments, ensuring availability and proper functioning for each procedure.
- Collaborated with surgeons and medical staff to enhance operational efficiency in the surgical suite.
Wait Staff
RuRu's Tacos & Tequila
04.2023 - 05.2026
- Demonstrated a positive attitude and adaptability in a fast-paced environment, contributing to team morale and customer satisfaction.
- Coordinated with team members to ensure smooth service flow during peak hours, resulting in increased table turnover and customer satisfaction.
- Maintained a positive demeanor to uplift team spirit and encourage collaboration in a high-pressure environment.
Surgical Assistant
Carolina Center for Oral and Facial Surgery
01.2022 - 05.2026
- Assisted surgeons during procedures, ensuring seamless workflow and patient safety, leading to enhanced surgical outcomes.
- Maintained surgical instruments and equipment, achieving a consistent 100% readiness rate for all operations, improving efficiency.
- Communicated effectively with surgical teams, fostering a cooperative environment that enhanced team dynamics and patient care.
Customer Experience Representative
Synchrony Bank
07.2024 - 07.2025
- Provided exceptional customer service, resolving inquiries swiftly and enhancing customer satisfaction ratings through effective communication.
- Collaborated with team members to create a supportive environment, fostering positive interactions and improving team morale.
- Resolved customer inquiries efficiently, leading to noticeable improvements in satisfaction ratings and repeat business.
Wait Staff Member
State of Confusion
03.2023 - 04.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with team members to streamline service processes and enhance dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new staff on operational procedures and service expectations.
Door-to-Door Sales
AT&T
04.2022 - 10.2022
- Executed door-to-door sales strategies, achieving substantial improvements in customer acquisition and exceeding monthly targets.
- Engaged with potential clients through personalized interactions, fostering relationships and enhancing brand loyalty.
- Conducted needs assessments for potential clients, effectively tailoring pitches that led to improved conversion rates.
Customer Service Representative
Citi Bank
01.2020 - 01.2021
- Coordinated with team members to address complex customer issues, enhancing problem resolution and teamwork across departments.
- Facilitated effective communication between departments to streamline customer inquiries, resulting in quicker resolution times and improved client satisfaction.
- Managed high-volume customer interactions, consistently meeting service level agreements and ensuring a positive experience for clients.
Head Cashier
Lowes
04.2017 - 12.2020
- Led a team of cashiers, ensuring efficient transaction processes and achieving a noticeable reduction in customer wait times.
- Trained new cashiers in customer service protocols, fostering a collaborative environment that enhanced team performance.
- Maintained accurate cash registers and executed daily reconciliations, ensuring financial integrity and compliance with corporate policies.
Education
Bachelors of Finance - Finance
Liberty University
Lynchburg, VA05.2023
Skills
- Interpersonal Skills
- High Volume 15-20 transactions/hour
- Adaptability
- Surgical Assistance
- Sales Ranking #3 of 22 team members
- Medical Devices
- Time Management
- Medical Terminology
- Conflict Resolution
- POS operation
- Quota Attainment 95%
- D2D Conversion Rate 15%
Timeline
Surgical Assistant
PDS Healthcare
06.2026 - Current
Customer Experience Representative
Synchrony Bank
07.2024 - 07.2025
Wait Staff
RuRu's Tacos & Tequila
04.2023 - 05.2026
Wait Staff Member
State of Confusion
03.2023 - 04.2024
Door-to-Door Sales
AT&T
04.2022 - 10.2022
Surgical Assistant
Carolina Center for Oral and Facial Surgery
01.2022 - 05.2026
Customer Service Representative
Citi Bank
01.2020 - 01.2021
Head Cashier
Lowes
04.2017 - 12.2020
Bachelors of Finance - Finance
Liberty University