LINCOLN FRANCIS
Orleans,ON
Summary
Excellent verbal and written communication skills. Prioritize workload skill, well organized, analytical and results oriented Service Project Manager. Communicates and collaborates effectively with all levels of personnel. Excellent interpersonal skills. Outstanding customer service skills. Detail-oriented and excels under tight deadlines Understand the importance of building and maintaining an effective relationships with all of my clients.
Overview
19
19
years of professional experience
Work History
Service Project Manager
Xpertek Construction
07.2022 - Current
- Enhanced customer satisfaction by effectively managing multiple service projects from initiation to completion.
- Streamlined project timelines and reduced costs by implementing efficient resource allocation strategies.
- Increased team productivity with proactive communication and regular progress updates.
- Achieved successful project delivery, adhering to strict budgetary constraints and ensuring high-quality outcomes.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Ensured compliance with industry regulations by staying current on relevant updates.
- Coordinated warranty claims processing on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Established team priorities and maintained.
- Cultivated positive rapport with fellow employees to boost company morale.
Site Supervisor
Xpertek Construction
09.2017 - 07.2022
- Improved construction project efficiency by effectively managing resources and overseeing site operations.
- Achieved timely completion of projects by coordinating with contractors and ensuring adherence to schedules.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Reduced costs for the company through effective budget management and vendor negotiations.
Human Resources Advisor
Department of Human Resources and Skills Development Canada
01.2005 - 01.2014
- Streamlined HR processes for increased efficiency onboarding procedures.
- Improved workplace culture, fostering open communication and a positive work environment through team-building initiatives.
- Facilitated conflict resolution between employees, resulting in stronger working relationships and higher productivity levels.
- Managed performance review process, providing constructive feedback and setting achievable goals for continued employee growth.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Collaborated with department heads to identify staffing needs.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
Education
2 years completed of 3 year Law Degree Program -
Carleton University
Ontario Secondary School Diploma -
Lester B. Pearson Secondary School
Skills
- Staff Supervision
- Schedule Management
- Policy and Procedure Enforcement
- Service Quality Management
- Estimating and Quoting
- Reliable and Responsible
- Interpersonal Relationships
- MS Office
- Problem-Solving
- Project Management
- Analytical Thinking
references
References available upon request
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Service Project Manager
Xpertek Construction
07.2022 - Current
Site Supervisor
Xpertek Construction
09.2017 - 07.2022
Human Resources Advisor
Department of Human Resources and Skills Development Canada
01.2005 - 01.2014
2 years completed of 3 year Law Degree Program -
Carleton University
Ontario Secondary School Diploma -
Lester B. Pearson Secondary School
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