Lina Maria Antivar

It is one of the largest temporary services and outsourcing companies in Colombia, specializing in recruitment, personnel management, and selection processes for different sectors.

Recruitment and Personnel Selection:

-Posting and disseminating job openings on various platforms.
-Searching for and screening candidates based on the required profile.
-Administering and interpreting psychometric tests (16PF, Cleaver, Wartegg, etc.).
-Conducting individual and group interviews.
-Preparing psychological and labor reports.
-Verifying references and work history.

-Massive recruitment and selection process

Psychological Assessment and Diagnosis of Candidates
-Analysis of applicants' competencies, skills, and characteristics.
-Identification of appropriate profiles for client companies.
-Designing strategies to improve the effectiveness of talent selection.

Onboarding and Induction Processes
-Supporting new staff in adapting to their roles.
-Designing and implementing corporate induction processes.

Support for Workplace Well-being and Organizational Climate Management
-Development of strategies to improve employee well-being.
-Implementation of workplace climate and satisfaction surveys.

Training and Talent Development
-Design and implementation of employee training programs.

*(call center agent company)
As a professional, my role was key in recruiting the right staff for high-volume environments, ensuring that call center agents have the skills and competencies necessary to effectively serve customers.

Recruitment and Selection:

-Actively recruiting for call center agents, customer service, sales, and collections.

-Conducting individual and group interviews.

-Verification of work references and background checks.

-Database management.

Onboarding and Induction of New Employees:

-Explanation of company policies, organizational culture, and internal regulations.

Human Talent Management and Organizational Development:

-Implementation of motivation and talent retention strategies.

• Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths
• Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership
• Implemented controls to promote diversity in hiring process

This company specializes in business process outsourcing (BPO) with operations in Bucaramanga and other cities in Colombia. It focuses on contact center, customer service, collections, technical support, and sales services. My professional role consisted of directly offering recruitment and selection services to national banks, providing follow-up, as there was significant staff turnover. My main objective was retention.

Recruitment and Selection.

Created, organized and maintained employee personnel files to keep sensitive data secure.

Updated internal databases with new employee information, contact details and employment forms.

Onboarding and Induction of New Employees.

Performance Evaluation and Talent Development.

Recruitment and Selection:
-Posting job openings.
-Screening resumes and interviews.

-Administration and interpretation of psychometric tests (16PF, Cleaver, DISC, etc.

Organizational Assessment and Diagnosis:

-Administration of work environment surveys.
-Performance and potential evaluations.
-Assessment of training needs.

Training and Development:

-Design and implementation of employee training programs.

Occupational Health and Well-being:
-Strategies for motivation and talent retention.
-Stress and psychosocial risk prevention programs.

Payroll and Hiring Management:
-Support with hiring and onboarding processes.
-Guidance on employee rights and responsibilities.