Lina Yaqo
Mississauga,ON
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
8
8
years of professional experience
Work History
Sales Professional
European Boutique
10.2023 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Negotiated prices, terms of sales and service agreements.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Doctor's Receptionist
Grand Park Medical
07.2023 - Current
- Answered incoming calls, directing patients to individuals addressing specific needs.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Developed strong rapport with patients through friendly interactions and empathetic support during check-in and check-out procedures.
- Assisted in reducing wait times by effectively triaging phone calls and prioritizing urgent matters.
Sales Professional
Michael Hill
05.2021 - 10.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Completed store opening and closing procedures as per company guidelines.
- Handled expensive items
Customer Service Supervisor
Rona
05.2018 - 08.2023
- Empowered employees to independently resolve problems and disputes.
- Put together online order pickups and loaded purchases in vehicles.
- Balanced cash drawer at the beginning and end of each shift.
- Improved team performance by providing direction and hands-on support.
- Worked with customer service leaders and managers to meet customer needs
- Trained new retail team members in customer service and company policies.
- Kept customers happy by quickly processing payments and bagging
purchases. - Maintained clean, organized, and well-stocked checkout areas.
- Managed customer issues
Key Holder
Honey
11.2017 - 05.2022
- Managed store opening and closing including counting and balancing drawers and arming alarm system
- Oversaw store operations, reviewing equipment management and supervising staff.
- Educated customers on promotions to enhance sales.
- Created memorable customer experiences through personalized sales
- Rotated stock through clearance markdowns and special sales promotions
- Prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Trained new retail team members in customer service and company policies.
Waitress/Hostess
Toshka
09.2017 - 02.2018
- Communicated with kitchen staff to ensure correct and timely delivery of food
- Followed up with customers periodically to assist with additional needs or requests.
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies.
- Helped management meet customer needs, collecting and offering important feedback about operations and menu items.
- Kept cash drawer balanced, carefully calculating and verifying orders
- Satisfied customers with fast, friendly, and knowledgeable support
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
Education
Intra-Oral Dental Assistant
Anderson Collage
Mississauga ON01.2023
High School Diploma -
Philip Pocock Catholic Secondary School
Mississauga, ON06.2018
Skills
- Easy to approach
- Good communication skills
- Team player
- Leader
- Able to multitask
- Able to keep busy and work through out the day
- Issue and Complaint Resolution
- Upselling Products and Services
- Calm and Professional Under Pressure
- Problem solving strength
- Staff Training
- Cash Handling
Timeline
Sales Professional
European Boutique
10.2023 - Current
Doctor's Receptionist
Grand Park Medical
07.2023 - Current
Sales Professional
Michael Hill
05.2021 - 10.2023
Customer Service Supervisor
Rona
05.2018 - 08.2023
Key Holder
Honey
11.2017 - 05.2022
Waitress/Hostess
Toshka
09.2017 - 02.2018
Intra-Oral Dental Assistant
Anderson Collage
High School Diploma -
Philip Pocock Catholic Secondary School
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