Lina VENDETTE

• Managed multiple client cases simultaneously while maintaining privacy and an organized work schedule
• Collaborated to set goals and outline steps to achieve objectives
• Analyzed clients work environment to identify potential root causes of ailment
• Increased sales by providing exceptional services and maintaining a positive and energetic attitude
• Analyzed problematic areas to provide recommendations and solutions.
• Researched new strategies for assisting individuals in achieving success in various aspects of life
• Established a 45% increase in customer retention rates and raised repeat customer figures by 15% over a twelve-month period through personalized client management strategies and exceptional customer service.
• Achieved a 30% increase in client satisfaction ratings by developing and implementing an innovative life improvement program tailored towards individual client needs, resulting in an overall enhancement in life quality measures

• Ability to lead, motivate and develop a team of more than ten employees
• Manage the functional escalation process and work closely together
• Mentored and guided employees to foster proper completion of assigned duties.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Conducted performance review and provided coaching and feedback
• Helped mitigate and resolve data issues by analyzing situations and implementing solutions
• Monitored customer accounts for any suspicious activity or unauthorized use of cards
• Proposes and develops a new call identification process to significantly reduce monthly losses.

Evaluated customer data to identify and prevent fraudulent activities.

• Resolve issues at the first point of contact in a friendly manner and helpful
• Maintain the accuracy and integrity of data collected in systems
• Provides professional and responsive customer service to customers calling about fraud or chargebacks for their cards
• Developed and implemented procedures to detect and prevent fraud.
• Anti-money laundering, Prevention of corruption, Promoting and leading change.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.