Lina Vega
Colusa
Summary
Dynamic and detail-oriented professional with experience at Kaiser Permanente, excelling in document management and customer service. Proven ability to enhance operational efficiency through effective scheduling and meticulous record keeping. Recognized for exceptional communication skills and a commitment to maintaining confidentiality while delivering outstanding support to clients and colleagues.
Overview
7
7
years of professional experience
Work History
Department Clerk
Kaiser Permanente
07.2018 - Current
- Managed departmental correspondence and documentation, ensuring accuracy and timely distribution.
- Coordinated scheduling for departmental meetings and events, optimizing resource allocation.
- Maintained updated records in electronic filing systems, enhancing retrieval efficiency.
- Supported data entry processes, ensuring precise information flow within the department.
- Edited documents to keep company materials free of grammar errors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Handled sensitive information with discretion, maintaining confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to internal and external clients, ensuring satisfaction and timely resolution of issues.
- Trained incoming employees on relevant software systems thus speeding up their onboarding process.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled appointments.
Education
High School Diploma -
Williams High School
Williams, CASkills
- Document management
- Data entry
- Scheduling coordination
- Customer service
- Record keeping
- Communication skills
- Filing systems
- Scheduling appointments
- Proofreading documents
- Customer satisfaction
- Cash handling
- Scanning and copying
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Department Clerk
Kaiser Permanente
07.2018 - Current
High School Diploma -
Williams High School