Lina Tsangaris
London
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Associate Manager
Canada Life
07.2022 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored and supported junior employees to create strong workplace culture.
- Mentored junior team members, contributing to their professional growth and skill development.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Business Consultant
Canada Life
04.2022 - 07.2022
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Mentored junior team members, fostering professional development and sharing industry expertise.
- Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supported creation of detailed test plans and strategies.
Sr Business Specialist
Canada Life
03.2020 - 04.2022
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
- Created project test plans and test preparation.
- Created and led working groups to create functional requirements for vendors.
- Promoted a culture of continuous learning by providing ongoing training to team members.
Business Specialist
Canada Life
06.2014 - 03.2020
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Create test plans and test preparation.
- Assist in testing to successfully execute complex projects on time.
- Assist in gathering requirements.
- Maintain documentation of insurance products.
- Close out project tasks to be audit ready.
Client Service Centre Representative
Canada Life
09.2010 - 06.2014
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Education
High School Diploma -
St. Thomas Aquinas Catholic Secondary School
London, ONDiploma - Graphic Design
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Staff Management
- Strategic Planning
- Staff Training and Development
- Product and service knowledge
- Team motivation
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Professional and Courteous
- MS Office
Timeline
Associate Manager
Canada Life
07.2022 - Current
Business Consultant
Canada Life
04.2022 - 07.2022
Sr Business Specialist
Canada Life
03.2020 - 04.2022
Business Specialist
Canada Life
06.2014 - 03.2020
Client Service Centre Representative
Canada Life
09.2010 - 06.2014
High School Diploma -
St. Thomas Aquinas Catholic Secondary School
Diploma - Graphic Design
Fanshawe College of Applied Arts And Technology
Similar Profiles
Londa Vavi MandakuLonda Vavi Mandaku
Distribution Digital Support Specialist at Canada LifeDistribution Digital Support Specialist at Canada Life
Amroj AmrojAmroj Amroj
Customer Service Specialist at Canada LifeCustomer Service Specialist at Canada Life
Nicole LaplanteNicole Laplante
Customer Service Supervisor at Canada LifeCustomer Service Supervisor at Canada Life