Summary
Overview
Work History
Education
Skills
Volunteer Experience
Summary Of Competencies
Certification
Languages
Websites
References
Timeline
Generic

Lina Perez

Calgary,AB

Summary

Healthcare professional with extensive experience as a Bilingual Emergency Services Representative at Concentrix. Skilled in emergency dispatch protocols and patient safety monitoring, providing exceptional support in high-pressure environments. Demonstrated ability to coordinate healthcare teams and enhance medical record management, ensuring quality care and effective communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bilingual Emergency Services Representative

Concentrix
Toronto , Ontario
09.2022 - 04.2025
  • Receive interactions with high attention to detail, while operating various methods of communication tools, and investigating important information to help Emergency Services take care of the emergency.
  • Relay the information using priority dispatch protocols by text to the appropriate 'Public Safety Answering Point' in North America, directly or through an intermediary.
  • Delivered exceptional service and support to individuals in emergencies or distress.
  • Provided clear post-dispatch and pre-arrival instructions to individuals requiring assistance.

Personal Support Worker

Private clients
Toronto, ON
01.2020 - 06.2022
  • Provided care services to patients with dementia and postoperative hip fractures requiring mobility support.
  • Monitored CPAP usage and medication adherence to ensure patient safety.
  • Delivered companionship to enhance the emotional well-being of patients..
  • Communicated comprehensive clinical analysis and professional guidance to family members.

Medical Auditor

Coomeva Prepaid Medical Care
Cali, Colombia
02.2016 - 12.2019
  • Company Overview: Cali, Colombia.
  • Processed and approved medical expense requests (laboratories, imaging, surgeries, and hospitalizations) made by the different clinics under the company's service.
  • Conducted documentation reviews and subsequently authorized the medical treatment and procedures required by the patients.
  • Verify patient compliance with internal control procedures and systematically record documentation related to pre-existing medical conditions and service payment.

Medical Coordinator and Concurrent Medical Auditor

SSI Prepaid Medical Care
Cali, Colombia
02.2015 - 12.2016
  • Company Overview: Cali, Colombia
  • Coordinated the medical team (doctors, registered practical nurses, registered nurses, paramedics, nutritionists, and therapeutic staff), supervised their work, scheduled shifts, and assigned tasks.
  • Developed patients' work plans for in-home medical services, and provided telemedicine services for the emergency line.
  • Verified proper patients' hospital stays, pertinence, and timely medical attention.
  • Optimize the handling of patients' medical records by medical staff throughout the company.
  • Created, reviewed, updated, and documented company medical guidelines and procedures to improve the quality of services.

General Practitioner- Primary Care

Sanitas EPS, Tequendama Clinicenter
Cali, Colombia
01.2014 - 08.2015
  • Company Overview: Cali, Colombia
  • Conducted comprehensive patient interviews and collected detailed medical histories.
  • Provided medical care to patients with chronic conditions, including hypertension and diabetes.
  • Performed follow-ups on medical treatments tailored to each patient's condition.
  • Referred patients to specialists based on specific health needs.

General Practitioner - Emergencies

Amiga Clinic - Comfandi
Cali, Colombia
03.2013 - 12.2013
  • Company Overview: Cali, Colombia
  • Provided immediate medical attention to patients with emergency pathologies.
  • Evaluated patients' conditions to diagnose and treat them according to their needs.
  • Coordinated with the specialist medical team to provide effective treatment to patients and completed essential medical referrals.
  • Oversaw the external referral process when the patients required additional or different medical treatment and support.

General Practitioner - Emergencies

Mario Correa Rengifo Hospital
Cali, Colombia
01.2012 - 01.2013
  • Assessed patient conditions to establish appropriate triage levels.
  • Provided emergency medical care to patients within primary attention resources.
  • Evaluated, diagnosed, and treated patients presenting at the emergency department.

Education

Dispatch-Directed CPR V 14.0 - Adult/Child/Infant/Choking, Automated External Defibrillation / First Aid

International Academies of Emergency Dispatch
USA
10-2024

Priority Dispatch System (EMD, EFD, EPD) - Administrative Healthcare

International Academies of Emergency Dispatch
USA
10-2022

PSW Approach to Quality Care - Healthcare

The Michener Institute of Education At UHN
Toronto
03-2022

Promotion to lieutenant -

By Colombian National Minister of Defense
Colombia
01.2020

Military Formation Course - Professional officers in the Colombian National Army Reserve

Colombian National Army
Colombia
01.2019

Servant Leadership Training Course -

Javeriana University
Cali, Colombia
01.2015

Specialty in integral Control of Management - Administrative Healthcare

Santiago De Cali University
Cali, Colombia
12-2014

Internal Audit in Integral Management Systems - ISO 9001M, ISO 14001 and OHSAS 18001

Santiago De Cali University
Cali, Colombia
12-2014

Military Orientation Course - Army Reserve

Colombian National Army
Colombia
08-2013

M.D. - Medicine

Santiago De Cali University
Cali, Colombia
12-2011

Skills

  • Automated external defibrillation
  • Emergency dispatch protocols
  • Patient safety monitoring
  • Medical record management
  • Healthcare team coordination

Volunteer Experience

  • Workers' Action Center, 01/01/20, 12/31/22
  • Colombian National Army, 01/01/16, 12/31/19
  • General practitioner in programs' health in vulnerable populations

Summary Of Competencies

  • Recently relocated permanently to Calgary, AB from Toronto, ON and actively seeking opportunities in the region.
  • Meticulous and committed professional with ten years of experience as a general practitioner and four years of medical auditing experience.
  • Exceptional ability to be compassionate and emphasize patient's healthcare needs while following healthcare regulations and organization guidelines.
  • Objectively evaluate the critical situations and utilize available resources for appropriate case management.
  • A strong motivator to meet goals with vocation and spirit of service for the community while generating satisfaction in patients regarding their health.
  • Able to monitor, control, and improve the quality of health care to create clinical effectiveness and cost-efficient results.
  • Focused on patient-centered care.
  • Strong computer abilities - M.S. Office and E.M.R. system.
  • Bilingual English and Spanish.

Certification

Priority Dispatch System (PPDS, PMDS, PFDS v7.0)
International Academies of Emergency Dispatch – IAED.

Completion Date: Nov/2024.

Expiration Date: Nov/2026.

CERTIFICATION COURSES

Emergency Telecommunicator

Emergency Telecommunicator Instructor

Emergency Medical Dispatcher

Emergency Medical Dispatcher Mentor

Emergency Medical Dispatch Quality Assurance

Emergency Fire Dispatcher

Emergency Fire Dispatch Quality Assurance

Emergency Police Dispatcher

Emergency Police Dispatch Quality Assurance

Emergency Communication Nurse

Emergency Communication Nursing Quality Assurance

Call Prioritization Streaming

Call Prioritization Streaming Quality Assurance.

SOFTWARE COURSES

AQUA Software Training 7.0

AQUA Software Training 7.0 (self-paced)

AQUA Software Training 7.0/8.0

AQUA Software Training 8.0

AQUA Software Training 8.0 (self-paced)

Bridge Webinar

Pro QA Fire (self-paced)

Pro QA Medical (self-paced)

Pro QA Police (self-paced)

Pro QA MTPs.

Pro QA Software Training

Pro QA & AQUA Reports

System Administrator Fire Remote

System Administrator Medical Remote

System Administrator Police Remote.

SPECIALIZED TRAINING

Active Assailant

Cardiac Arrest Recognition (DLS CPR Self-Paced)

Medical Transfer Protocol (MTP)

Protocol 41: Caller in Crisis (self-paced).

PSW Approach to Quality Care 2022 (The Michener Institute of Education at UHN).

Servant Leadership Training Course 2015 (Javeriana University – Colombia)

Military Formation Course 2019 (Professional officers in the Colombian National Army Reserve)
Promotion to lieutenant 2020

Languages

Spanish
Native/ Bilingual

Websites

References

References available upon request.

Timeline

Bilingual Emergency Services Representative

Concentrix
09.2022 - 04.2025

Personal Support Worker

Private clients
01.2020 - 06.2022

Medical Auditor

Coomeva Prepaid Medical Care
02.2016 - 12.2019

Medical Coordinator and Concurrent Medical Auditor

SSI Prepaid Medical Care
02.2015 - 12.2016

General Practitioner- Primary Care

Sanitas EPS, Tequendama Clinicenter
01.2014 - 08.2015

General Practitioner - Emergencies

Amiga Clinic - Comfandi
03.2013 - 12.2013

General Practitioner - Emergencies

Mario Correa Rengifo Hospital
01.2012 - 01.2013

Dispatch-Directed CPR V 14.0 - Adult/Child/Infant/Choking, Automated External Defibrillation / First Aid

International Academies of Emergency Dispatch

Priority Dispatch System (EMD, EFD, EPD) - Administrative Healthcare

International Academies of Emergency Dispatch

PSW Approach to Quality Care - Healthcare

The Michener Institute of Education At UHN

Promotion to lieutenant -

By Colombian National Minister of Defense

Military Formation Course - Professional officers in the Colombian National Army Reserve

Colombian National Army

Servant Leadership Training Course -

Javeriana University

Specialty in integral Control of Management - Administrative Healthcare

Santiago De Cali University

Internal Audit in Integral Management Systems - ISO 9001M, ISO 14001 and OHSAS 18001

Santiago De Cali University

Military Orientation Course - Army Reserve

Colombian National Army

M.D. - Medicine

Santiago De Cali University

Similar Profiles

CREATE PROFILE
Lina Perez