Lina Percy

• Prioritized family care while maintaining professional engagement.
• Launched The Golden Yarn Inc., leveraging AI to integrate digital marketing/sales analytics.

• Delivered a $10M remote work transformation strategy across 6 business lines, designed and mobilized within five months.
• Built the change strategy from the ground up, including impact analysis, leadership alignment, and communication plans.
• Unified cross-functional teams (HR, Tech, Ops, Legal & Risk) to enable rapid adoption, reduce disruption, and sustain performance.
• Secured ExCo buy-in and launched a multi-year roadmap to modernize the bank’s workplace strategy.

• Directed a $22M national transformation impacting 10,000+ employees across 1,000 branches
• Rebuilt the full workforce model, overhauling onboarding, forecasting, role design, reporting lines, and performance alignment to elevate frontline delivery
• Led a cross-functional team of 40 across 12 locations; built a high-trust, high-performance culture grounded in clarity, inclusion, and accountability
• Cut ramp-up time and boosted frontline sales by 5% by launching pre-start learning paths and streamlining onboarding
• Standardized workforce processes nationwide—driving consistency, execution speed, and operational precision.
• Designed Scotiabank’s future-of-work reskilling strategy for 20,000 employees, shaping its AI response and informing a $250M capability investment
• Turned workforce insights into action, mapping role shifts, skills gaps, and readiness to guide executive decisions
• Chaired national steering committees, led executive roundtables, and coached senior leaders to align priorities and embed lasting change

Led post-financial crisis restructuring (UK government mandate)

• Directed organizational redesign integrating sales/service/operations across 23 EMEA countries
• Cultivated partnerships with co-CEOs and 23 Country CEOs
• Generated €950,000 savings by implementing digital solutions and consolidating offerings
• Negotiated global contracts, achieving 100% on-time delivery and a 50% boost in employee satisfaction
• Managed 3 cross-functional teams, including external consultants, driving a 15% operational efficiency gain
• Won RBS's prestigious bank-wide communication award for transformation leadership

• Generated £11M in successful bid wins and delivered £1.4M in strategy consulting services across clients including Barclays UK, Lloyds Banking Group, and American Express.
• Led simultaneous strategy and process redesign projects across banking operations—streamlining workflows and driving measurable performance improvements.
• Designed and launched a two-year onboarding and capability program for new consultants, cutting ramp-up time by 50% and boosting client NPS by 33%.
• Collaborated cross-functionally with senior stakeholders to turn data-driven insights into actionable transformation roadmaps.