Lina Mandaglio
Manager
Woodbridge,Ontario
Summary
Extensive experience in leadership, training, supervision, and management. Demonstrated excellence in volume sales results as well as customer service and account maintenance. Self-motivated and enthusiastic. Work well independently as well as in a team environment. Excellent communication skills with all levels of staff. Very strong background in Visual Merchandising stores with limited space and keeping the integrity of the Brand.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager
Starbucks
Thornhill, ON
04.2023 - Current
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Addressed any issues that arose during the shift in a proactive manner.
- Conducted quality, timely performance feedback and performance appraisals.
- Established and managed yearly budgets of up to $2 million.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Front Store Manager
Rexall Pharmacy
Toronto, ON
09.2016 - 02.2023
- Responsible for overseeing a team of 30 employees in a 10,000 square foot store
- Store estimated to generate $2.5 million annually in Front store alone
- Responsible for placing and sending Purchase orders 5 days a week
- Responsible for Event purchase orders for upcoming flyers
- Supported with recruiting and hiring for 2 stores including the iconic Brunswick House
- Implemented planograms and supported Store Concepts of total store renovation from 6,400 square feet to 10,000 square feet
- Supported; receiving and returns
- Supported inventory prep and execution
- Driving sales through CSI report, customer service and daily huddles
- Weekly meeting with Associate to review SPLH and profit margin through FSM monitoring report and PL report
- Responsible for WFM and wage cost control.
Store Manager
Shoppers Drug Mart
01.2015 - 01.2016
Executive Team Leader Logistics/Guest Experience
Target
Mississauga, ON
09.2012 - 04.2015
- Responsible for overseeing 200+ employees in a 2-level store that spans over 130,000 square feet
- Store is estimated to generate over $35 million annually
- Responsible for networking, recruiting, and hiring management to fill stores profile
- Ensured an excellent level of guest service through regular LOD segments, coaching, and follow-up within the store
- Weekly touch bases with each member of the STL team, and biweekly meetings with the management team
- Responsible for wage cost, and scheduling
- Implemented brand guide standards through mapping, directives and promotions
- Responsible for overnight deliveries
- Responsible for the support of implementing the new VIBE and 'Can I help you find something' by re-training 200+ team members through weekly meetings and daily coaching on the sales floor.
Store Manager
Bench
01.2012 - 01.2012
General Manager
Bluenotes
Toronto, ON
01.2011 - 01.2012
Store Manager
PINK by Victoria Secret
Vaughan, ON
01.2010 - 01.2011
Store Manager
The Children’s Place
01.2006 - 01.2010
Store Manager
Aldo Shoes
01.2000 - 01.2006
Salon Manager/Receptionist
Scruples Hair Design
01.1996 - 01.2002
Education
Fashion Arts Program -
Humber College
Skills
- Operations Management
- Policy Implementation
- Strategic Planning
- Financial Management
- Workforce Management
- Business Development
- Marketing
- Staff Development
- Performance Management
- Staff Training and Development
- Cross-Functional Teamwork
- Performance Evaluations
- Budget Control
- Team Leadership
- Customer Relationship Management (CRM)
- Schedule Preparation
- Sales management
- Key Performance Indicators
- Staff Management
- Sales Techniques
Awards
- The Children’s Place, Store Manager, 2007 Award for Highest Increase over sales
- Aldo Shoes, Store Manager, 2002 Million Dollar Award. Won a trip to England for Highest increase in Sales
- Humber College, Grade Avg. 75%, Maintained grade average while working full time, as well as traveling during 3rd and 4th semester.
Certification
- Food Safety Certificate
phone number
416-554-4940
Timeline
Manager
Starbucks
04.2023 - Current
Front Store Manager
Rexall Pharmacy
09.2016 - 02.2023
Store Manager
Shoppers Drug Mart
01.2015 - 01.2016
Executive Team Leader Logistics/Guest Experience
Target
09.2012 - 04.2015
Store Manager
Bench
01.2012 - 01.2012
General Manager
Bluenotes
01.2011 - 01.2012
Store Manager
PINK by Victoria Secret
01.2010 - 01.2011
Store Manager
The Children’s Place
01.2006 - 01.2010
Store Manager
Aldo Shoes
01.2000 - 01.2006
Salon Manager/Receptionist
Scruples Hair Design
01.1996 - 01.2002
Fashion Arts Program -
Humber College
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