Lina Ismael
Edmonton,Canada
Summary
Experienced Immigration Assistant and a recent graduate with a strong background in legal administrative support in Canadian immigration law firms and consulting practices. Well-versed in criminal law and skilled in customer service, communication, and research. Demonstrates excellent time and stress management abilities and proficiency in computer skills. Seeking a career opportunity to utilize and expand expertise in law and immigration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Immigration Services Officer
No Employer Yet
03.2022 - 11.2022
- Prepared statistical reports on caseloads for senior leadership review, identifying key trends that informed strategic decision-making.
- Provided ongoing support to clients throughout the immigration process, addressing any concerns or questions promptly and professionally.
- Delivered informative presentations on immigration programs at community events, promoting public understanding of available resources and options.
- Streamlined application review processes for quicker turnaround times and improved approval rates.
Education
Immigration Assistance Service Diploma - General legal office procedures and documentation, administrative tribunals-IMA102, legal research & writing IMA-103, Canadian immigration applications & processes IMA-105, and immigration process capstone IMA107
CDI College
Edmonton, Alberta12.2022
Skills
- Microsoft Office Expertise
- Proficient in Both Written and Verbal Communication
- Effective Multitasking Proficiency
- Expertise in Immigration Procedures
- Collaborative Teamwork Skills
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with a team of 10 to develop [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 3 staff members.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issues through consumer testing.
Languages
English
Arabic
Summary - Professional Summary
Immigration Assistant graduate with knowledge of legal administrative support within Canadian immigration law firms and immigration consulting practices, criminal law, customer service, communication and research skills, time and stress management, computer skills. Interested in a career which will allow me to utilize and further develop my skills in law and Immigration.
Previous Experience
- Customer Services, National Export Development Bank, Sudan, 01/01/15, 12/31/20, Maintained existing accounts and resolved client concerns in a manner that ensures client satisfaction and meets all procedural requirements., Assisted with organizing customer service operational workflow., Provided exceptional customer service and proactively referred bank products based on customer needs., Developed and maintained extensive knowledge of all bank products and services., Interviewed merchant card service customers and processed MES requests., Oversaw and assisted with assigned audits and reporting to the Customer Service Representatives.
- Sales/Administration Assistant, CTC Group Central Trading Company, Sudan, 01/01/12, 12/31/13, Communicated with customers and reported inquiries on product and services., Maintained electronic and physical filing systems., Processed data to produce secure facts, figures, and reports., Communicated, implemented, and monitored compliance with corporate standards.
- Sales/Marketing Assistant, Sudanese Egyptian Bank, Sudan, 01/01/07, 12/31/12, Provided a wide range of administrative duties for the executive committee., Maintained executive schedule, arranged meetings and travel., Processed market movements and made investments according to current trends., Developed internal and external partnerships and managed budgets.
Areas Of Study
- Legal Office Procedure & Documentation
- Canadian Immigration Law
- Administrative Tribunal
- Legal Research and Writing
- Ethics and Professional Conduct
- Canadian Immigration Applications and Processes
- Business Computer Applications
Affiliations
- Canadian immigration
Certification
immigration assistance services
Timeline
Immigration Services Officer
No Employer Yet
03.2022 - 11.2022
Immigration Assistance Service Diploma - General legal office procedures and documentation, administrative tribunals-IMA102, legal research & writing IMA-103, Canadian immigration applications & processes IMA-105, and immigration process capstone IMA107
CDI College
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