Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lina Huang

Richmond,BC

Summary

Dynamic and performance-driven Retail Leader with over 10 years of experience in premium customer service, team leadership, and driving sales growth within high-volume retail environments. Skilled in managing retail operations, enhancing the client journey, and fostering a culture of excellence. Expertise in strategic planning, merchandising, and creating personalized shopping experiences that build long-term client relationships and drive loyalty. Adept at leveraging product storytelling to engage customers and optimize brand representation. Known for managing high-pressure situations with grace while embodying the values of elegance, innovation, and attention to detail. Passionate about fashion and eager to contribute my versatile skill set to representing a globally recognized beauty brand with poise and authenticity.

Overview

15
15
years of professional experience

Work History

Store Manager

yedina
Richmond, British Columbia
04.2023 - Current
  • Planned special promotions or discounts based on market trends.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Established customer service standards and monitored staff compliance.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Assistant Manager

yedina
Vancouver, British Columbia
05.2016 - 07.2022
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Buyer Specialist

elts international corp.
Janpan, Nagoya
06.2012 - 03.2015
  • Researched sources of supply and services to maintain flexibility, high quality and competitive pricing.
  • Worked with suppliers to expedite open purchase orders and shipments in-transit.
  • Implemented strong product marketing strategies by collaborating with sales teams.
  • Synchronized supply chain inventory with customer demand to mitigate excess and obsolete inventory.
  • Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products.
  • Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
  • Presented new merchandise ideas and campaigns to company executives and sales managers.

Bank Teller

cathay united bank
Taiwan, Taipei
09.2010 - 02.2012
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Received and counted daily inventories of cash, drafts and checks.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Delivered exceptional service to customers in person or over telephone.

Education

BBA - Business Management

Fu Jen Catholic University
Taiwan
04-2014

Skills

  • Customer service
  • Relationship building
  • Outstanding communication skills
  • Team leadership
  • Employee training
  • Team building
  • Sales forecasting
  • Promotional planning
  • Product merchandising
  • Retail sales techniques
  • Retail merchandise quality standards
  • Sales target achievement

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Professional

Timeline

Store Manager

yedina
04.2023 - Current

Assistant Manager

yedina
05.2016 - 07.2022

Buyer Specialist

elts international corp.
06.2012 - 03.2015

Bank Teller

cathay united bank
09.2010 - 02.2012

BBA - Business Management

Fu Jen Catholic University

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Lina Huang