Lina Gonzalez
Ottawa
Summary
Knowledgeable Business Services Coordinator. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
12
12
years of professional experience
Work History
VM Team Leader retail company
Adidas
01.2024 - Current
- Oversee daily store operations including scheduling, inventory preparation, and loss prevention reporting
- Drive team collaboration to meet service and operational targets
- Plan and execute in-store events that improve traffic and align with brand strategy
- Maintain accurate product flow and communication across departments
Fullmilment Associate
Amazon.ca
08.2023 - 10.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Ability with the using proper lifting techniques at all times
Coordinator by Middle Office
Santander de Negocios Colombia Bank
01.2013 - 10.2023
- Managed foreign exchange operations and strong computer skills including SWIFT, Outlook, Word, Excel, PowerPoint
- Monitored client accounts and ensured timely resolution of complex service inquiries
- Performed data analysis to support budgeting, acquisition strategies, and engagement initiatives
- Acted as liaison between sales, compliance, and operations to meet client needs and timelines
- Strong ability to adapt to changes related to work processes, department structure, environment and technology.
Education
Graduated Certificate - Brand Management
Algonquin College
Ottawa, ON12.2024
Risk Management - undefined
Sabana University
10.2024
International Cooperation and Project Formulation -
Externado De Colombia University
05.2017
International Business - undefined
Santo Tomas University
09.2013
Skills
- Coordination of appointments, service requests, and technician/vendor schedules
- Strong organizational skills with attention to service records, compliance, and timelines
- Proactive and work well with limited supervision
- Liaising between internal departments, external partners to ensure task completion
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
VM Team Leader retail company
Adidas
01.2024 - Current
Fullmilment Associate
Amazon.ca
08.2023 - 10.2023
Coordinator by Middle Office
Santander de Negocios Colombia Bank
01.2013 - 10.2023
Risk Management - undefined
Sabana University
International Business - undefined
Santo Tomas University
Graduated Certificate - Brand Management
Algonquin College
International Cooperation and Project Formulation -
Externado De Colombia University
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