Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lina FInan

Lina FInan

Placentia

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

RDS Logistics
06.2022 - 05.2024
  • Tracked orders and notified customers of status or potential delays.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Identified reputable carriers for freight service usage
  • Engaged with customers and resolved issues to develop and manage long-term relationships
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.

Shift Leader and Bartender

Pahrump Valley Winery
08.2021 - 04.2022
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Credit Card Customer Service Representative

Bank of America
09.2020 - 02.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
  • Received inbound customer calls related to credit and accounts receivable.
  • Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
  • Supported customers with invoices, statements and other basic questions.
  • Assisted with reconciliations and customer communications.
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Processed recurring automated payments and credit card payments.
  • Improved customer loyalty with exceptional service, leading to an increase in account retention rates.

Executive Assistant

Burger Boss
03.2015 - 08.2020
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Fostered positive work environment, organizing team-building activities and events.

General Manager

SUBWAY®Restaurants
01.2012 - 10.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Sandwich Artist

SUBWAY®Restaurants
06.2008 - 08.2011
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Streamlined sandwich-making process to reduce wait times for customers.

Education

Associate of Arts -

Fullerton College
Fullerton, CA

High School Diploma -

El Dorado High School
Placentia

Skills

Customer Service

Strong Problem Solver

Executive Support

Operations Management

Team Development

Strong Work Ethic

Certification

  • Arabic

Timeline

Logistics Coordinator

RDS Logistics
06.2022 - 05.2024

Shift Leader and Bartender

Pahrump Valley Winery
08.2021 - 04.2022

Credit Card Customer Service Representative

Bank of America
09.2020 - 02.2021

Executive Assistant

Burger Boss
03.2015 - 08.2020

General Manager

SUBWAY®Restaurants
01.2012 - 10.2014

Sandwich Artist

SUBWAY®Restaurants
06.2008 - 08.2011

Associate of Arts -

Fullerton College

High School Diploma -

El Dorado High School

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Lina FInan