Lina FInan
Placentia
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
RDS Logistics
Brea, CA
06.2022 - 05.2024
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Identified reputable carriers for freight service usage
- Engaged with customers and resolved issues to develop and manage long-term relationships
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Shift Leader and Bartender
Pahrump Valley Winery
Pahrump, NV
08.2021 - 04.2022
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Credit Card Customer Service Representative
Bank of America
Brea, CA
09.2020 - 02.2021
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
- Supported customers with invoices, statements and other basic questions.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Processed recurring automated payments and credit card payments.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
Executive Assistant
Burger Boss
Corona, CA
03.2015 - 08.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Fostered positive work environment, organizing team-building activities and events.
General Manager
SUBWAY®Restaurants
Rancho Santa Margarita, CA
01.2012 - 10.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Sandwich Artist
SUBWAY®Restaurants
Orange, CA
06.2008 - 08.2011
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Streamlined sandwich-making process to reduce wait times for customers.
Education
Associate of Arts -
Fullerton College
Fullerton, CAHigh School Diploma -
El Dorado High School
PlacentiaSkills
Customer Service
Strong Problem Solver
Executive Support
Operations Management
Team Development
Strong Work Ethic
Certification
- Arabic
Timeline
Logistics Coordinator
RDS Logistics
06.2022 - 05.2024
Shift Leader and Bartender
Pahrump Valley Winery
08.2021 - 04.2022
Credit Card Customer Service Representative
Bank of America
09.2020 - 02.2021
Executive Assistant
Burger Boss
03.2015 - 08.2020
General Manager
SUBWAY®Restaurants
01.2012 - 10.2014
Sandwich Artist
SUBWAY®Restaurants
06.2008 - 08.2011
Associate of Arts -
Fullerton College
High School Diploma -
El Dorado High School