Lina Filatenko
Vancouver,BC
Summary
Dedicated restaurant manager with three years of progressive experience, transitioning from hostess to management. Expertise in fostering a positive work environment and cultivating strong team relationships has enhanced staff performance. A solid marketing background supports the ability to drive sales and engage effectively with guests. Committed to continuous improvement within the hospitality industry, while contributing positively to organizational success.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
OEB Breakfast Co.
Vancouver, BC
09.2023 - Current
- Managed scheduling and payroll using Push.
- Trained and coached management team members.
- Organized sales-driving events, successfully achieving goals while minimizing costs.
- Oversaw P&L management and created budgeting programs, consistently meeting financial targets.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantries.
- Delegated work to staff, setting priorities and goals.
- Directed and coordinated restaurant activities for optimum customer service and strong employee development.
Hospitality Manager
OEB Breakfast Co.
Vancouver, British Columbia
05.2022 - 09.2023
- Managed Yelp reviews to reduce table-flip time.
- Enhanced guest satisfaction by building meaningful connections, and creating special offers.
- Conducted training and coaching for new staff members.
- Assisted guests with inquiries about local attractions or other information related to their stay.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Management Diploma - Marketing
Douglas College
New Westminster, BC04-2023
Skills
- Hospitality Operations Expertise
- Human Resources Management
- Marketing Strategy Development
- Financial Management
- Advanced Skills in Microsoft Office Applications
- Analytical Decision-Making
- Effective Conflict Resolution
- Systematic Organization
References
References available upon request.
Timeline
Restaurant Manager
OEB Breakfast Co.
09.2023 - Current
Hospitality Manager
OEB Breakfast Co.
05.2022 - 09.2023
Management Diploma - Marketing
Douglas College
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