SHELINA (LINA) Fazal
Richmond Hill
Summary
Talent Acquisition professional with a deep understanding of recruitment strategies, employee engagement, and workforce planning. Known for a strong focus on team collaboration and delivering results. Adept at identifying top talent, managing full-cycle recruitment, and adapting to changing needs. Valued for communication skills, problem-solving abilities, and strategic thinking.
Overview
10
10
years of professional experience
Work History
Talent Acquisition Director
Integra Recruiters
01.2020 - Current
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Reduced time-to-fill rates by utilizing advanced recruitment tools such as applicant tracking systems and social media platforms.
- Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Mentored junior recruiters in best practices for efficient candidate sourcing, interviewing techniques, and relationship building with hiring managers.
- Facilitated successful candidate experiences throughout all stages of the recruitment journey by maintaining open lines of communication and providing timely feedback.
Accounts Payable Coordinator
Orange Legal
05.2017 - 05.2018
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.
- Maintained strong working relationships with suppliers, fostering a positive rapport that facilitated smooth communication channels during negotiations or issue resolution efforts.
- Completed month-end closings with journal entries and reconciling accounts.
- Reduced late payment fees through timely and accurate invoice management.
- Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
- Supported audit processes, gathering necessary documentation to ensure compliance with company policies and regulations.
Customer Service Specialist
JP Morgan Chase
02.2015 - 03.2016
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Education
Bachelor of Science - Business Management
University of Central Florida
Orlando, FL12-2019
Skills
- Applicant tracking systems
- Recruitment
- Candidate sourcing
- Data-driven decision making
- Talent management
- Global recruitment
- Onboarding processes
- Salary and benefits negotiations
- Candidate pipeline management
- Contract negotiation
- Candidate tracking
Timeline
Talent Acquisition Director
Integra Recruiters
01.2020 - Current
Accounts Payable Coordinator
Orange Legal
05.2017 - 05.2018
Customer Service Specialist
JP Morgan Chase
02.2015 - 03.2016
Bachelor of Science - Business Management
University of Central Florida
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