Lina El-Khoury

• Managed customer relations on ongoing basis to maximize customer retention.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Worked with clients to address and respond to client and partnership management issues.
• Fostered a positive work environment that ultimately led to increased productivity and improved client satisfaction scores.
• Cultivated an extensive network of industry contacts to facilitate referrals and expand business reach.
• Strengthened client relationships by providing personalized service and understanding individual needs.
• Monitored market trends to provide informed recommendations on potential investment opportunities for clients.
• Managed a diverse portfolio of clients, ensuring timely responses to inquiries and concerns.
• Collaborated with internal teams to develop customized proposals for prospective clients, securing new business opportunities.

• Developed an excellent relationship with all Clients in assigned portfolio.
• Established a good understanding of credit, particularly in the Growth segment, which assisted me in underwriting new credit requests.
• Developed new business opportunities for new customers, to grow Clients from a credit as well as a deposit perspective.

• Supported the Client Relations Managers in preparing the Annual Reviews for current Clients, Growth and Core as well as Credit Applications.
• Spread Interim and Annual Financial Statements and analyzed the results at term-end.
• Maintained a complete monitoring system to ensure interim reporting is completed in a timely manner

• Served as balancing teller for the branch.
• Met walk-in customers' transactional needs and resolved and responded to clients' request.

AIS is a private, coeducational, K-12 school having an international body of students and staff from over 70 nationalities. The enrollment at AIS is approximately 3,500 students, 5% of which is reserved to special needs students with learning difficulties.

• Set yearly, monthly, weekly and daily lesson plans for Grade 9 though Grade 11, taking into consideration the different learning styles of the students and integrating technology.

V.I.S, established in 1999, provides child-centered education to students from Preschool and up to High-school or Lebanese Baccalaureate. The enrollment at V.I.S at the time was approximately 200 students, 10-15% of which was reserved to special needs students with learning difficulties. Throughout my years there, I held different positions: Head of Section , Office Manager , and Teacher , as the situation necessitated.

• Led a team of teachers and administrators in updating and re-writing Student Behavioral Management Procedures.
• Organized and administered International Day, at V.I.S, for six years, an event attended by ambassadors and/or representatives from the different countries represented.

IDEA, is an architectural as well a financial consultancy company that also handled the admin and accounting of AIM, an insurance brokerage firm

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Updated reports, managed accounts, and generated reports for company database.