Excellent People & Communication Skills: Experience dealing with internal and external customers at all levels via phone and email to ensure successful communication.
Effective & Efficient at Problem Solving: Experience resolving issues with internal and external customers to find appropriate resolutions.
Exceptional Administrative/Coordinating/Managing Skills: Working with tight deadlines, Good with People, Friendly, Determined, Honest, Quick thinker. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
EPCOR Rossdale/ELS (Mtce), Gold Bar (Ops)
06.2010 - Current
Managed procurement process by creating requisitions and overseeing receiving operations using Java programming language
Tasked with reporting to Manager, Senior Manager, and Director; executed diverse responsibilities for each.
Managed procurement of supplies from various vendors including Grand & Toy, Amazon, Staples, and Uline.
Ordered nameplates for the Operations and Maintenance staff
Star Point/TEAMO Administrator
Eyesafe Administrator
Everbridge Administrator
Milestones/Booking lunch/Handing out the visa cards
Oversaw the financial monitoring of P-Card transactions for both personal and team expenses.
Created the Rossdale WTP, Gold Bar WWTP Maintenance and Gold Bar Administration SharePoint site (Dealing with permissions, creating and maintaining libraries, linking, organizing)
Deliver Mail
Organized/planned events including the Maintenance Retreat. Responsibilities included booking venues, ordering food, and ensuring all necessary equipment was set up.
Assisted in organizing various community events such as Christmas for Kids, K Days breakfast, Golf, Milestones, and team building events.
Familiar with the ServiceNow system, Everbridge system and Plant Wide Notice system)
Coordinated and documented internal department meetings and monthly Safety meetings.
Effectively monitored and supervised field personnel at Loners (Blackline Safety.com).
Provided training on the usage of safety devices at Rossdale WTP.
Provided backup support for two administrative professionals.
Operated trucks and transported them to designated service locations for preventive maintenance actions or corrective maintenance actions.
Efficiently tracked Job Safety Analysis documentation by accurately counting and recording cards/forms on the Operational Excellence site of Rossdale WTP.
Managed interactions with customers, vendors, and caterers to ensure smooth operations. (i.e.: Aramark - making service calls)
Developed and maintained standard operating procedures.
Filling of Safe Work Plans
Deal with printers and making service calls
Help out others with various requests, solving problems, making their day
Etc...
Security Assistant
EPCOR Security
04.2009 - 06.2010
Event Coordinator
P-Card reconciliation
Processed background checks
Scanned confidential documents into electronic filing system and categorized them for retrieval and review
Office Asset Tracking (Stop Theft Tagging)
Assisting with projects related to Contingency Planning (i.e.: Updating Emergency Response Plans, Intranet Clean-up)
Provision of support to the EPCOR Centre contract Security staff (i.e.: Security Guards)
Back up for Security Coordinator
Security Receptionist
EPCOR Security (Corporate Security)
04.2007 - 04.2008
Working closing with the Commissionaires to ensure adherence to EPCOR’s internal security
Proficient in basic Security Requirements
Computer skills (Ex: CCURE)
Creating and mailing new and replacement security identification cards for all of EPCOR’s Employees and Contractors
Performing Security Background Checks
Performed back up Reception duties as required
Edit and update personal clearances and files
Administrative Assistant
EPCOR - Fleet Services
12.2006 - 04.2007
Dealing with customer’s Service concerns
Advanced skills in Microsoft Office
Dispatching maintenance service personnel
Coordinated mail outs & courier services
Maintaining Office Policies & PROCEDURES
Answering & maintaining of Meridian Phone System
Ordering and maintaining all Office equipment and Supplies
Coordinate Maintenance for EPCOR Vehicles
Summer Employment (Labour II)
EPCOR - MCCAULEY WATER
04.2003 - 12.2006
Assisted with Uni-Directional flushing
Dealt with multiple hydrant repairs
Performed back shop work
Assisted with valve repairs
Hydrant Painter
Basic work in labor and maintenance
Swimming Lessons Instructor
City of Edmonton
07.1999 - 08.2006
Developed personalized lesson plans tailored to individual student needs.
Instructed diverse age groups in water safety and swimming techniques.
Evaluated student progress and adjusted instruction methods accordingly.
Conducted regular assessments to ensure skill acquisition and safety compliance.
Managed pool maintenance tasks such as cleaning filters, checking chemical balances, and maintaining proper water temperatures for optimal learning environments.
Demonstrated adaptability by modifying lesson plans based on changing conditions or unique student needs as they arose during lessons.
Collaborated with lifeguards on duty to ensure the safety of swimmers during scheduled lessons.
Maintained accurate records of student attendance, progress, and achievement for easy monitoring and reporting purposes.
Improved student confidence in water by providing individualized feedback and personalized instruction.
Education
High School Diploma -
École Maurice Lavallée
Edmonton, AB
09.1999 - 06.2002
Executive Assistant - Professional Development Certificate
Grant MacEwan
Edmonton, Alberta
05.2024 - 05.2025
Skills
Procurement (Oracle & Java)
PO Requisitions
Invoice Processing
Customer Service
Data Entry
Computer Skills
Office Administration
Administrative Support
Microsoft Word
Time Management
Microsoft Excel
File Organization
Microsoft Outlook
Filing
Computer Proficiency
Customer Relations
Clerical Support
Critical Thinking
Strong Problem Solver
Scheduling and calendar management
Microsoft PowerPoint
Event Coordination
Meeting Arrangements
Training and coaching staff
Team Bonding
References
Available upon request
Languages
English
Native or Bilingual
French
Upper intermediate (B2)
Certification
EPCOR Courses (2024-2025):
- Feedback
- Tips for engaging presentations & training
- Leading to Success
- Changing the conversation
- Powering Up Your Career
- Changing the Conversation
All other EPCOR courses in Oracle are up to date and completed.
About Me
I like to garden. I'm not great at knowing all the flowers I plant, but if they are waves and are a pretty color, they are welcome in my garden!
I love spending time with my family.
Timeline
Executive Assistant - Professional Development Certificate