Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lina Castellon

Toronto,ON

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Lina Zequeira Hair
01.2023 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Teaching Assistant

UMAC Institute
12.2021 - 06.2022
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.

Customer Service Representative

Cost Restaurant
10.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service

Francisco Antonio Zea School
01.2021 - 09.2021
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Education

High School Diploma -

C.W. Jefferys Collegiate Institute
North York, ON
06.2024

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Task Delegation
  • Retail Operations

Languages

English
Spanish

Timeline

Assistant Manager

Lina Zequeira Hair
01.2023 - 08.2024

Teaching Assistant

UMAC Institute
12.2021 - 06.2022

Customer Service Representative

Cost Restaurant
10.2021 - 06.2022

Customer Service

Francisco Antonio Zea School
01.2021 - 09.2021

High School Diploma -

C.W. Jefferys Collegiate Institute

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Lina Castellon