Lina Abdulameer
Ottawa
Summary
Dynamic professional with strong cross-cultural communication skills, honed at Helios Klinikum, where I effectively assisted Arabic- and English-speaking patients. Adept at building trust and rapport, I excel in fast-paced environments, leveraging my proficiency in Microsoft Office to enhance administrative efficiency and support patient care initiatives. Passionate about fostering emotional well-being in diverse settings.
Overview
10
10
years of professional experience
Work History
Receptionist / Patient Liaison
Helios Klinikum
02.2023 - 07.2023
- Assisted Arabic- and English-speaking patients in an international hospital setting
- Answered and managed calls in Arabic and English, relaying information accurately
- Supported patient registration, appointment scheduling, and administrative duties
- Helped bridge communication between patients and German-speaking staff
Cashier & Sales Assistant
Defacto
07.2021 - 09.2022
- Assisted customers with product selection, sizing, and styling advice
- Organized merchandise displays and ensured cleanliness
- Supported stock management and replenishment
Customer Service & Complaints Specialist
CCC Digital GmbH
01.2019 - 04.2020
- Reviewed and resolved customer complaints in a professional manner
- Responded to incoming calls, providing detailed product and service information
- Transitioned to remote work during COVID-19 while maintaining quality standards and meeting performance targets
Customer Service / Sales Associate
La Brioche Pastry and Bakery
07.2014 - 06.2018
- Delivered excellent customer service in a fast-paced bakery environment
- Handled cash, debit, and credit transactions with accuracy
- Maintained cleanliness and assisted in training new staff
ECE Placement
Robert E. Wilson Public School
12.2017 - 12.2017
- Collaborated with educators to implement age-appropriate programs
- Developed and prepared engaging learning materials
- Supported children’s social and emotional growth
ECE Placement
Carleton Heights Daycare Center
01.2017 - 02.2017
- Assisted with daily routines, educational activities, and classroom supervision
- Created a safe and engaging learning environment
Sales Associate
Toys “R” Us
07.2013 - 09.2013
- Assisted customers with purchases and product selection
- Maintained organized and visually appealing displays
Education
Early Childhood Education Diploma - Teaching
Algonquin College
Ottawa, ONBusiness Administration - Business Administration
Higher Institute of Business Administration
Damascus, SyriaSkills
- Plays piano and writes short Arabic poems and songs
- Strong cross-cultural communication skills, with experience in multicultural environments
- Skilled at building trust and rapport with children, families, and colleagues
- Ability to manage multiple priorities and adapt quickly to new situations
- Creative approach to problem-solving and activity planning
- Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint) and basic online tools
- Passionate about language learning and improving German fluency
- Enjoys organizing community and family events
- Works effectively both independently and as part of a team
- Passionate about children’s growth, emotional well-being, and holistic development
Languages
Arabic
Native or Bilingual
English
Full Professional
Volunteer Experience
Mosque As-Sahaba — Ottawa, Ontario — Jul 2014
- Assisted with community events and activities
The Ottawa Hospital General — Ottawa, Ontario — Jul 2015
- Provided non-medical assistance to staff and visitors
Timeline
Receptionist / Patient Liaison
Helios Klinikum
02.2023 - 07.2023
Cashier & Sales Assistant
Defacto
07.2021 - 09.2022
Customer Service & Complaints Specialist
CCC Digital GmbH
01.2019 - 04.2020
ECE Placement
Robert E. Wilson Public School
12.2017 - 12.2017
ECE Placement
Carleton Heights Daycare Center
01.2017 - 02.2017
Customer Service / Sales Associate
La Brioche Pastry and Bakery
07.2014 - 06.2018
Sales Associate
Toys “R” Us
07.2013 - 09.2013
Early Childhood Education Diploma - Teaching
Algonquin College
Business Administration - Business Administration
Higher Institute of Business Administration
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