Lin Zhou
Vancouver
Summary
Personable and engaging communicator with natural ability to capture and maintain audience attention. Possesses deep understanding of gaming industry trends and mechanics, coupled with strong presentation and communication skills. Committed to creating interactive and enjoyable experience, contributing to high levels of audience satisfaction.
Overview
4
4
years of professional experience
Work History
Online Customer Service Consultant
Fantuan
9200 Glenlyon Pkwy #300, Burnaby, BC V5J 5J8
10.2020 - 05.2022
- Fostered a positive and inclusive work environment, promoting open communication channels between colleagues and departments.
- Assisted in updating company policy documents to reflect evolving best practices for online customer service operations.
- Monitored social media channels for customer inquiries, proactively addressing concerns and maintaining brand reputation management.
- Maintained detailed records of customer interactions, analyzing trends to identify common pain points and recommend process improvements.
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries through email and live chat platforms.
- Achieved high levels of first-contact resolution with thorough understanding of company products and policies.
Server Trainer
Tai Er
4940 No. 3 Rd #101, Richmond, BC V6X 3A5
10.2022 - 02.2023
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Online Casino Game Presenter
Evolution
3777 Kingsway, V5H 3Z7
05.2024 - 09.2024
- Maximized audience engagement through interactive elements such as quizzes, polls, or contests during live broadcasts.
- Ensured accurate record-keeping for all gaming transactions, contributing to streamlined auditing processes.
- Increased game participation through effective communication and rapport-building with players.
- Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain peak performance as a presenter.
Education
High School Diploma -
Alexander Academy
05.2019
Bachelor of Arts - Business Administration
Kwantlen Polytechnic University
05-2022
Bachelor of Arts - Envrionmental Design
Ocad University
Toronto, None04-2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Rigorous work attitude
- Build customer trust and loyalty
- Communication Skills
- Problem-Solving Skills
- Service Orientation
- Confident public speaking
- Strong improvisation
- Quick thinking
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Online Casino Game Presenter
Evolution
05.2024 - 09.2024
Server Trainer
Tai Er
10.2022 - 02.2023
Online Customer Service Consultant
Fantuan
10.2020 - 05.2022
High School Diploma -
Alexander Academy
Bachelor of Arts - Business Administration
Kwantlen Polytechnic University
Bachelor of Arts - Envrionmental Design
Ocad University