Lin Li
Coquitlam,BC
Summary
Dynamic professional with a proven track record at Knara Home, enhancing customer satisfaction and streamlining operations. Expert in customer relationship management and retail stock management, I've led teams to increase efficiency and foster strong vendor relationships. Skilled in quality assurance and handling complaints, my approach has consistently elevated client experiences and business outcomes.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate Cashier
Knara Home
09.2022 - 04.2023
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
Travel Consultant
PR Tour Ltd
01.2020 - 03.2022
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Travel Agency Supervisor
Beijing Jettour Co. Ltd
10.2005 - 10.2013
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Managed and led a team of travel agents, ensuring consistent high-quality service to clients.
- Maintained accurate financial records, enabling effective budget management and increased profits.
Education
Bachelor of Arts - Tourism -Travel Studies
Heilongjiang University
China06.2005
Skills
- Customer Support
- Purchase Recommendations
- Loss Prevention
- Loyalty Program Promotion
- Order Management
- Customer Relationship Management
- Retail stock management
- Store maintenance
- Quality Assurance
- Handling Complaints
Languages
English
Professional Working
Timeline
Retail Sales Associate Cashier
Knara Home
09.2022 - 04.2023
Travel Consultant
PR Tour Ltd
01.2020 - 03.2022
Travel Agency Supervisor
Beijing Jettour Co. Ltd
10.2005 - 10.2013
Bachelor of Arts - Tourism -Travel Studies
Heilongjiang University
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