Limor Finkel
Mill Valley,CA
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Andavi Solutions
09.2023 - Current
- Champion client success for a diverse portfolio, ensuring smooth onboarding, adoption, and satisfaction with Andavi’s software solutions.
- Analyze customer data to improve engagement, mitigate churn, and maintain a 98% renewal rate.
- Consistently exceed goals through retention, upselling, and cross-selling, achieving 100% of ARR and services targets.
- Innovate analytics tools like Customer Health Dashboards and usage insights, driving a 15% increase in client sales.
- Lead the cross-selling and seamless implementation of a new AI tool, with a 75% success in customer cross sell.
- Develop tailored strategies to align with client objectives, maximize ROI, and boost satisfaction.
- Collaborate with internal teams to address needs, escalate issues, and prioritize enhancements.
- Build and sustain strong client relationships through regular business reviews and performance evaluations.
National E-Commerce Sales Manager
VINTUS
03.2022 - 09.2023
- Founded and led VINTUS’ national e-commerce division, generating $1.4M in revenue through new and expanded accounts.
- Designed a customer segmentation strategy to identify key players and growth opportunities in wine e-commerce.
- Built strong partnerships with stakeholders, aligning strategies to drive long-term success.
- Collaborated with technology vendors to implement features, resolve issues, and enhance customer experiences.
- Delivered data-driven insights to optimize account performance, achieving measurable growth and satisfaction.
Northern California Sales Manager
VINTUS
05.2021 - 09.2023
- Managed Northern California accounts, achieving 105% of sales and distribution goals in the first year.
- Drove $850K in new account growth through strategic relationships and tailored customer success initiatives. Oversaw budgets, inventory, pricing, and programming to ensure seamless operations and customer satisfaction.
- Built and sustained strong multi-channel client relationships, aligning solutions with business objectives.
Regional Sales Manager
Winebow
06.2019 - 05.2021
- Managed a 15-state sales territory, collaborating with distributors, sales teams, and key accounts to drive market expansion, successfully pivoting during COVID-19 to generate $750K in new account sales within 6 months.
- Led onboarding and market launches for new producers and products, coordinating cross-functional teams, educating salesforces, and ensuring alignment with strategic objectives to maximize portfolio performance.
Area Sales Representative
Chambers & Chambers Wine Merchants
01.2017 - 01.2019
Marketing and Sales Manager
Dashe Cellars
03.2015 - 01.2017
Education
Masters of Business Administration -
Sonoma State University
Sonoma, CA05.2023
Bachelor of Arts - Anthropology & Spanish
Bates College
Lewiston, ME05.2011
Skills
- Customer Relationship Management
- Strategic Planning
- Product Utilization
- Cross-Functional Team Leadership
- Customer Journey Mapping and Optimization
- Account Management and Customer Retention
- Emotional Intelligence
- Project Management (Atlassian, Asana, Zendesk)
- Enterprise Sales
- Curiosity
- Microsoft Office
- Google Suite
- Salesforce
- Customer relationship building
- Customer retention
Languages
Spanish
Native or Bilingual
Timeline
Customer Success Manager
Andavi Solutions
09.2023 - Current
National E-Commerce Sales Manager
VINTUS
03.2022 - 09.2023
Northern California Sales Manager
VINTUS
05.2021 - 09.2023
Regional Sales Manager
Winebow
06.2019 - 05.2021
Area Sales Representative
Chambers & Chambers Wine Merchants
01.2017 - 01.2019
Marketing and Sales Manager
Dashe Cellars
03.2015 - 01.2017
Masters of Business Administration -
Sonoma State University
Bachelor of Arts - Anthropology & Spanish
Bates College
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