Summary
Overview
Work History
Education
Skills
Certification
Languages
Personality: easygoing, team player, focus
Timeline
Generic

Limeng Bao

Markham,ON

Summary

The Candidate already has four years of working experience in various industries and has a strong ability to withstand pressure. Three months after joining the Booking.com Shanghai site, the average performance ranked among the top ten in the Asia-Pacific region. Responsible for in-store operations and related regulatory management at Patisserie Fleur, successfully increasing the company's turnover by 10%. As an assistant to the vice president at GLP Worldwide, assisted the president in completing project-related matters. The candidate ran 8 projects at the same time without making any mistakes and completed the president's travel arrangements, meetings, and customer contacts.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Hope to have the opportunity to enter the company's assistant general manager or project manager assistant position.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Executive Assistant to the Vice President

GLP Worldwide
02.2022 - Current
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Coordinated events and worked on ad hoc projects.
  • Contributed to project success by tracking progress, coordinating resources, and ensuring timely completion of deliverables.
  • Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.
  • Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
  • Developed and maintained automated alert systems for important deadlines.
  • Completed the operation part of the project and was responsible for B2B and B2C negotiation to ensure the smooth progress of the project smoothly.

Vice President

Patisserie Fleur
02.2021 - 02.2022
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Communicated business performance, forecasts, and strategies to investors and shareholders.
  • Oversaw divisional marketing, advertising, and new product development.
  • Monitored industry trends, keeping current on the latest changes and competition in the industry.
  • Increased sales $60K through aggressive sales program overhaul, market campaigns, and new product launches.

Customer Service Specialist

Booking.com
01.2019 - 06.2019
  • Complete all the task assigned by manager
  • Answer the questions and concern from customer with English and Mandarin through email and phone
  • Complete various indicators required by the company, such as KPI etc.
  • Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Implemented and developed customer service training processes.

Main Kitchen Intern

The Mandarin Oriental Luxury Hotel
07.2017 - 01.2018
  • Complete all tasks assigned by the leader
  • Responsible for the production of some dishes of Lounge, bar, in-room service, and the production of Fine dining Garde manger department for dinner
  • The MEP and service of the Banquet department are put on the market
  • Help the chef to place the order part of the purchase of the ingredients.
  • Improved time management skills by prioritizing tasks based on importance while maintaining attention to detail.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Main Kitchen Intern

The Ritz-Carlton Luxury Hotel
07.2016 - 01.2017
  • Complete all tasks assigned by the leader
  • Responsible for the production of Western and Japanese dishes for breakfast and lunch, and responsible for the production of fine dining side dishes for dinner
  • Help the Chef to prepare the meal
  • Responsible for in-room-dining dish production.
  • Received constructive feedback from the head chef on dishes prepared, leading to continuous improvement in culinary abilities.
  • Helped create an organized system for storage of ingredients, streamlining accessibility for efficient meal preparation.

Education

Diploma - Baking and Pastry Arts management

Centennial College
Toronto, ON
03.2024

Bachelor of Arts - Bechelor of Arts in Culinary Arts

University of Derby
U.K.
07.2018

Bachelor of Arts - International Business in Culinary Arts

Culinary Arts Academy Institute
Le Bouveret, Switzerland
07.2018

Supply Chain Management

Kaplan Higher Education Academy
Singapore
05.2015

Skills

  • Quick learner good at learning new recipes and cooking steps, could remember all steps after showing once
  • An interpersonal skills and excellent team player who can communicate effectively with colleagues, customers, and clients
  • Multitasker
  • Work at several different tasks simultaneously under pressure to achieve objectives within a set time frame consistently meeting customer satisfaction
  • Solid Professional Values
  • Committed and reliable work ethic taking pride and integrity in doing the job well done
  • Positive attitude keep passion under pressure, under challenge, keep your head clear, and maintain a positive attitude
  • Project Management

Certification

  • Smart Serve, 03/2020, Present
  • Traincan food safety certificate, 03/2020, 03/2025
  • Food safety certification

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working
French
Elementary
Japanese
Elementary

Personality: easygoing, team player, focus

In my personal opinion, I have a gentle personality and is good at getting along with others. Be friendly, good at teamwork and have excellent interpersonal skills, be able to communicate and coordinate effectively, and be good at establishing and maintaining good interpersonal relationships. Have a serious work attitude, pay attention to details, and be able to stay focused and complete tasks efficiently. Optimistic, able to actively cope with challenges and difficulties, have a proactive work attitude, and be able to continuously learn and improve.

Timeline

Executive Assistant to the Vice President

GLP Worldwide
02.2022 - Current

Vice President

Patisserie Fleur
02.2021 - 02.2022

Customer Service Specialist

Booking.com
01.2019 - 06.2019

Main Kitchen Intern

The Mandarin Oriental Luxury Hotel
07.2017 - 01.2018

Main Kitchen Intern

The Ritz-Carlton Luxury Hotel
07.2016 - 01.2017

Diploma - Baking and Pastry Arts management

Centennial College

Bachelor of Arts - Bechelor of Arts in Culinary Arts

University of Derby

Bachelor of Arts - International Business in Culinary Arts

Culinary Arts Academy Institute

Supply Chain Management

Kaplan Higher Education Academy
Limeng Bao