Lina M. Londono

Colombian Lawyer with over 10 years of experience as law firm associate and in-house legal advisor. Practice in corporative, consumer, data privacy, e-commerce, legal tech and intellectual property. Seeking opportunities to comprehend the Canadian legal system. Detail-oriented team player with strong organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal and professional skills, and background in different industries.

HOLISTIC VISION

• Interaction with any level into the business to achieve goals.
• Capable of leading projects that involve negotiation and crossfuntional work. I led the business expansion project for BRP and Sea-Doo importer in Colombia. Worked within the team who achieve the increased of profits in event ticketing sales in 30% under a tax reclassification strategy.

CONFLICT RESOLUTION

• Used critical thinking to break down problems, evaluate solutions and make decisions. Help clients and the companies where I worked to anticipate the problems and resolve the conflicts.
• Proven ability to develop and implement creative solutions to complex problems. Capacity to understand the needs of the parties to find the solution.
• As an Attorney Lawyer I implemented a strategic in order to prevent a car recall, closing more than 50 settlement agreement in one month avoiding a class action and mitigating reputational impact.

CUSTOMER SERVICE

• 3 years as a Customer Service Department Head in a car dealer business with 600 car sales per month and multiple carmakers and average of 60 claims per month.
• Achieved zero lawsuits for four consecutively months. Avoiding reputational risk and contributing to cost savings for the company, calculating in USD $700.000 per case.
• 2 years in charge of Ford Motor Co. - Colombia as an Attorney Lawyer for consumer lawsuits.
• Managed the real estate business I handled directly tenant requests, with no one rescission of contract.

PASIONATE TO LEARN AND FLEXIBILITY

• Constant curiosity to get knowledge require for the role and assigned duties.
• Over 10 years of work experience in different roles and industries (legal services, automotive, food industry, franchising businesses, e-commerce).
• Proficient manage MS Office (Word, Power Point, Excel, Outlook, Teams, Sharepoint), SAP Ariba, Quickbooks, Adobe Acrobat, meeting apps and devices.

COLOMBIAN INSTITUTE OF CONSUMER LAW - ICODECO March 2022 Bogotá, Colombia

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