Lilya Kim
Administrative Agent
Laval,QC
Summary
Healthcare professional, I contributed to team success and patient satisfaction by maintaining high standard, adapting to dynamic situations, multitasking, paying attention to detail in fast-aced settings.
Overview
13
13
years of professional experience
Work History
Patient Care Assistant
Hôpital Cité De La Santé
Laval, QC
06.2013 - 12.2025
- Assisted nursing staff in providing direct patient care and support.
- Provided surveillance of patients.
- Maintained cleanliness and organization of patient areas for safety and comfort.
- Collaborated with interdisciplinary teams to enhance patient outcomes.
- Managed emergency situations calmly and with composure.
Agente Administrative Classe 3
Hôpital Cité De La Santé
Laval, QC
07.2025 - 09.2025
- Managed scheduling and calendar coordination for executives, ensuring efficient time utilization.
- Facilitated communication between 5 unities of Psychiatry department, enhancing collaboration and workflow efficiency.
- Developed and maintained filing systems for confidential patient information, improving data retrieval processes.
- Answered multi-line phone system, routing calls, delivering messages to Medical Doctors, patients, staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Associate of Science - Nursing
Vanier College
Saint-Laurent06-2014
Skills
- Prioritization of tasks
- Personal hygiene assistance
- Written and verbal communication
- Emotional support
- Team work
Languages
French
Full Professional
English
Full Professional
Interests
I participate in Laval local community centre St Joseph's activities: sing in the choir Les Baladins de Laval for a local church, collect shoes for homeless people
I travel to and make friends in many countries, such as Peru, USA, Mexico, Cuba, DR, Colombia, El Salvador, Costa Rica, China, Israel, Germany, Russia, Holland, etc
I am a Zumba club member since 2007
Timeline
Agente Administrative Classe 3
Hôpital Cité De La Santé
07.2025 - 09.2025
Patient Care Assistant
Hôpital Cité De La Santé
06.2013 - 12.2025
Associate of Science - Nursing
Vanier College