Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Lily Zhuang

Richmond,Canada

Summary

Detail-oriented and customer-focused professional with experience in customer service, transaction handling, and administrative support. Skilled in managing multiple tasks in fast-paced environments, with a strong ability to collaborate with teams and provide accurate and efficient service. Proven expertise in problem-solving, organization, and maintaining positive customer relationships. Adept at handling financial transactions, ensuring accuracy, and delivering exceptional service in both individual and team settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Education Administrator

Time Education
09.2024 - 12.2024
  • Managed schedules, appointments, and resources effectively, ensuring smooth operations.
  • Cultivated and maintained positive relationships with clients and stakeholders, serving as the key liaison to address inquiries and provide solutions.
  • Ensured accuracy in financial records and transactions, utilizing Excel for efficient data handling.

Receptionist

Sandbox VR
06.2021 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated effectively with clients, and managed booking schedules.
  • Responded to inquiries from clients seeking information
  • Assisted in organizing and managing group events, ensuring smooth operations and guest engagement

Cashier & Barista

Blackball Taiwanese Dessert
12.2019 - 08.2021
  • Processed cash, credit, and digital transactions accurately, ensuring smooth and secure payment handling.
  • Provided friendly customer service, assisting guests with purchases and inquiries.
  • Multitasked effectively in a fast-paced environment, handling orders, payments, and customer interactions simultaneously.
  • Collaborated with team members to improve workflow and support each other in achieving operational goals.

Education

Bachelor of Arts - Sociology

Simon Fraser University
Vancouver, None
05-2024

High School Diploma -

Richmond Secondary School
06-2021

Skills

  • Customer service
  • Transaction Handling
  • Teamwork & Collaboration
  • Organization skills
  • Time management
  • Multitasking
  • Problem-Solving

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working

Certification

Social Justice Certificate-May 2024

Timeline

Education Administrator

Time Education
09.2024 - 12.2024

Receptionist

Sandbox VR
06.2021 - 12.2024

Cashier & Barista

Blackball Taiwanese Dessert
12.2019 - 08.2021

Bachelor of Arts - Sociology

Simon Fraser University

High School Diploma -

Richmond Secondary School

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Lily Zhuang